03/01/2012Provided by Citysearch
I was very pleased with our tech, Chris. He was pleasant and very detailed with me. We've had plumbers in the past who were had a ""sales pitch"" approach. Chris took the time to explain the details of the problem and provide physical evidence of the problem. He was able to provide us with a temporary fix through auger (probably spelled it wrong) and walk me through the different options for a long term solution. I will definitely recommend Roto-Rooter because of our experience with Chris.
02/29/2012Provided by Citysearch
We had such a great experience with Will Tech# 1886 from Roto-Rooter. My fiance' and myself have both been ill and our tub would not drain so we called Roto-Rooter and they sent out a gentleman by the name of Will and he came in explained the fix required and gave us a moment to decide so we said yes we needed it fixed and in about twenty minutes the water was running in the tub and I went to check and he was cleaning everything up. When he was done we went into the bathroom and it appeared that we had never had a problem. Will was outstanding and promotes Roto-Rooter in a professional manner. I highly recommend Roto-Rooter to everyone.
My husband and I had outstanding service with Heath! (Tech #) 27-9227). After a gas leak was found on our water heater, our gas and electric company shut off our hot water and told us to call a plumber immediately. We called Roto-Rooter about our problem, and not even 30 minutes later a technician arrived to assess the problem. We made the decision to replace our 12 year old water heater. The very next morning, just as the technician the night before had promised, Heath arrived and quickly got to work. He was very timely and thorough, explaining to us exactly what he was doing as he installed our new water heater. He explained to us about the warranty on his work, the warranty on the water heater itself, and what we should do if any problems were to arise. Overall, calling Roto-Rooter was the best decision we could have made, and we will not hesitate to call them again for our future plumbing needs. I have already referred a couple of my friends to Roto-Rooter for their plumbing issues. This is a great company that stands by their work and serves their customers in a friendly, timely manner. Thank you, Roto-Rooter!!
Roto-Rooter Plumbers were very cordial and professional. They were persistent in diagnosing our toilet backup problem and stuck to it until the job was complete. We were serviced very quickly when we called them. I appreciate that they called before arriving at my door. Louis hall (# 16585147) was exceptional as he thoroughly detailed what he was doing. He even explained that he very much enjoyed working for Roto-Rooter and he was a veteran of 12 years and the company had been very good to him. I enjoyed talking to him very much.
The plumber, Chris was very considerate of our needs and of our house. We called roto-rooter and Chris was here within the hour. He was a very knowing plumber,and he went right to work fixing our clogged sewer.He even showed us the drain pipes with the camera he had on the end of this devise he had in Cincinnati
Roto-Rooter plumbers in Cincinnati Oh were very professional and upfront regarding our sewer back up issue. They stayed until the issue was fixed and gave us several options if the back up occurred again. No upselling pressure. They were very responsive and answered all of our questions.
02/17/2012Provided by Citysearch
The plumber Heath Sutton was a nice personable professional plumber who came to our home to troubleshoot a clog issue. He gave solid insight and a decent bid towards fixing our aging homes pipes. Thanks to home we will be upgrading the plumbing in our home. Thanks to Heath and Roto-Rooter Cincinnati for he timely and professional service!
02/15/2012Provided by Citysearch
I was worried when my sewer backed up that it would take weeks to fix since my line had to be dug up and replaced. After they assessed the situation they assured me the repair would take 3 days. Once into the dig they reaccessed and saved me money and no tear up on my driveway and sidewalk was necessary. They were freindly and professional. I would recommed to anyone.
02/12/2012Provided by Citysearch
I always use Roto-Rooter when looking for a plumber in Cincinnati. They are helpful, personable, and provide very reliable good service. This is especially important because plumbing emergencies do not usually leave me in a calm, relaxed state, so I especially appreciate knowing that I can count on them. My only issue is that they gave me a window from 10-noon and did not appear until 1:40PM. I understand that these things are hard to predict, and I have to say that they did keep me closely informed on the phone about the situation. I will continue to use Roto-Rooter, no question!
02/06/2012Provided by Citysearch
We were in need of our sump pump to be replaced immediately. Roto Rooter was prompt, efficient and courteous. They did the job in no time and at a fair price. With record breaking rain this year they prevented a flood in our basement!
01/25/2012Provided by Citysearch
Im in cincinnati and my sewer was leaking up into my bathtub so i had to call a plumber. i called Roto-Rooter and they had brad out within an hour! this was at 8pm and he spend 3 hours working with us to get the problem fixed! great service!
01/23/2012Provided by YP.com
Our plumber from Cincinnati was awesome - great service, great rates. Would definitely use again. Thanks!!!
01/23/2012Provided by Citysearch
Super impressed with the level of professional service, from the efficient gal that scheduled the appointment to the awesome plumber that came to our place in Cincinnati/West Chester. Andy was fantastic - knowledgable, friendly, and extremely efficient! Love the service, will definitely recommend, and use again!!!
01/18/2012Provided by Citysearch
We were desperate-our garage was flooding due to a blocked drain. They sent Chris out within 1/2 hour after our call. He went to work immediately. Roots from a Maple tree had wrapped around a pipe and broken the pipe. He was so professional and friendly and eased our minds as soon as he arrived. We will always call Roto-Rooter-this was our 3rd time and we have always been 100% pleased with the service. Would tell everyone with a plumbing problem to always contact Roto-Rooter for speedy, professional and perfect service. We are well satisfied and loyal customers.
01/13/2012Provided by Citysearch
Our kitchen sink was clogged and we could not get it unclogged. After working on it a couple days we called Roto-Rooter and they sent Andy to our home within a couple hours. He was friendly, professional and very helpful. He unclogged our drain and talked to us about how we can keep this from happening in the future. The next time we have a plumbing issue that needs a professional we will definintly call Roto-Rooter again!!!!
01/09/2012Provided by Citysearch
I had a clog somewhere that was causing water to back up into my utility sink. I tried Drano, I even went out and bought a cheap pipe snake and tried snaking it myself, but I couldn't clear the clog. I was able to schedule same-day service with Roto-Rooter for a non-emergency at no additional cost. Cost was a little pricey in my opinion for a relatively simple job (all they did was snake the line), but it got the job done and they guaranteed the work for 6 months. He also gave me tips on how to prevent future clogs. Great job to this Cincinnati-based plumber.
So I remember their commercial and Roto-Rooter song from back when I was a kid and didn't have to think about using them. My parents took care of the adult stuff.
Times have changed. . . now I have my own house to worry about. . . and unlike when I was a kid, I now know what Roto-Rooter is all about.
The symptom was a backed up drain in my basement. The cause was tree roots invading my sewer pipe.
Phone service is professional - everyone arrived on time so the rooting could begin. I was provided a diagnosis and cost upfront so I could agree or not agree before the service is performed.
I'm happy to say the problem was resolved in under two hours. Additional diagnosis (cost free) was to determine if there were additional issues. Using a camera deployed down the drain, we found that there were some draing issues lurking under my lawn. Two proposals and costs regarding long term resolution were provided.
The immediate problem was resolved and future problems diagnosed. All this with no sales pressure. What more can you ask for. I would use them again if / when needed. I would also be comfortable with my own mother using them : )
We needed a Tub drain cleaned, and Andy did a very professional job at cleaning out our drain we had been fighting with liquid plumber for months. He was flexible with his fees which I found to be interesting, I didnt know the charges could be negotiated but they were. Our home in Cincinnati is a better place thanks to the efforts of Andy the Plumber at Roto-Rooter Cincinnati
12/31/2011Provided by Citysearch
Roto Rooter Plumbers from Cincinnati responded to our call. Curtis was professional and courteous. He provided us with a fair assessment and took care of the job late into the evening.
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