10/27/2019Provided by Yellow Pages
Russel (2072) provided outstanding service. From his initial estimate, we knew we wanted to use him to complete the actual installation of the new water heater. He paid attention to detail and his exceptional level of experience showed in the end result. He was a pleasure to work with and both my husband and myself will call on him by name if we need other services from Root-Rooter in the future.
10/08/2019Provided by Yellow Pages
Nick did a fantastic job fixing my basement sewer backup. He went beyond the call of duty in helping me with some related issues. I highly recommend Roto-Rooter in Cincinnati, OH.
08/10/2019Provided by Yellow Pages
Very polite and helpful. Fixed a shower that was broken. Had to go to store to pick up parts. Worked hard as had to go through wall to get to water pipes.
05/10/2019Provided by Yellow Pages
Had a main sewer back up on 4/19/19 and sewage was coming up into my basement. I called other companies and they all had appointments days out. I called RotoRooter and they said they would have someone out within the hour.Sure enought David S #2330 was out in 45 minutes from my call. Even though it was pouring rain and the situation was dirty David had a good attitude and kept very professional until the drain was flowing.
03/12/2019Provided by Yellow Pages
The technician was patient and thorough about solving and explaining our drain problems. We couldn't have been more pleased.
03/06/2019Provided by Yellow Pages
Was having drain issues and when I called was told they would be out in 2 hours. Within an hour they were here and had it fixed within and hour. Rick was very professional and didn't push to sell something I didn't need.
03/06/2019Provided by Yellow Pages
Having drain issues and was told someone would be here within 2 hours. They came out within an hour and had the whole process done within an hour with a 6 month guarantee and a free camera scoping of the lines when finished. No pushing to do anything extra and very professional.
02/23/2019Provided by Yellow Pages
Tyler was excellent, efficient and knowledgable in his job, .... also friendly both times he came out 2-19 and 2-23 for 2 different sinks in the master bath.
02/02/2019Provided by Yellow Pages
Tyler (2092) came out to my house to replace a bathroom sink faucet. He was polite, friendly, professional, and obviously knew what he was doing. He went to the store and chose the faucet, meeting my expectations. My new faucet looks and works great! All this was done within 2-3 hrs of my call to the the office.
01/14/2019Provided by Yellow Pages
Chris came out to camera my line and Nick came out to auger my line. Both were prompt professional and took time to explain the reasons and possible outcomes and next steps.
12/27/2018Provided by Yellow Pages
I had a slow draining kitchen sink after Christmas Eve. I called the day after Christmas and the customer service agent was courteous and scheduled me at my convenience. The technician was prompt and polite and explained what he was going to do and gave me a price upfront. He completed the work and cleaned up after himself. The only ting I would say that was negative is the price. 1 hour of work for $300 ?
12/22/2018Provided by Yellow Pages
Brenden was awesome! Busy day so took a little while to come out, but once they made it out he was thorough, professional, and friendly. Would recommend him highly!
11/28/2018Provided by Yellow Pages
Tech was awesome! He was in and out in no time at all and even took time to socialize with the family dogs to ease the worries of a stranger in their home. Can't say enough about that. outstanding job!
11/21/2018Provided by Yellow Pages
Wow! I was surprised when a woman plumber showed up at our house. I've never had a woman plumber before and I didn't know what to expect. She was phenomenal! We had had another company send two plumbers to work almost all day a few days earlier to try to unclog our line to our septic tank, and they left at the end of the day claiming it couldn't be done. Well, all it took was a short time with ONE plumber - a WOMAN PLUMBER - and she broke through this blockage and got things flowing again. I cannot say enough about Leslie's care and professionalism in doing a superwoman job! I was especially pleased how much more comfortable I was having a woman plumber in my home - and she saved the day for me, too. Thank you, Leslie!
11/08/2018Provided by Yellow Pages
Leslie came out to my house for a plumbing repair. She was very courteous and knew her job quite well. She did an excellent job in the least amount of time. I will recommend her for any future jobs I may have. Thank you
09/17/2018Provided by Yellow Pages
We needed our sink to get unclogged and the technician, Harry was able to quickly solve the problem and point out how to prevent the problem in the future by easily fixing the pipe in the basement. Even though it took a while for them to come to our house, they called earlier in the day to keep us updated, which was helpful! We appreciated the quality work completed!
09/07/2018Provided by Yellow Pages
I had an outside drain off my basement that was clogged and flooding into my basement due to all the rain. I called the direct line, dispatch indicated they would have someone contact me within an hour. When they called they said they had a technician available and he was on the way to provide me a quote. This was a huge relief as most others were going to take a few days to come out and they charge for the estimate. I'm grateful they could come that day. The technician, Harry (3466), was very prompt, friendly, and extremely helpful. He was able to snake the drain right then and gave me the $40 dollar coupon offered online. He was also very helpful in discussing with me replacement of my water heater, which I know is just around the corner of being critical. He spent time answering my questions and was very friendly & knowledgeable. I appreciate that a lot! I would recommend Harry and Roto-Rooter!
08/16/2018Provided by Yellow Pages
We were replacing our 1/2 bath sink when we realized the valves were stuck and wouldn't turn. We figured they will need to be replaced which is beyond our expertise. Roto-Rooter came out the next day and replaced our sink valves. Thanks for always being so dependable! :)
07/13/2018Provided by Yellow Pages
I had a run off drain clogged in my basement. Called the direct line, dispatch took note of my issue and indicated they would have someone out asap. Within 30 minutes they called and said a technician was on the way and provided me a 30 min window to return home. The technician, Brian Sharp, was right on time, professional, extremely helpful...and most importantly fixed the problem and in record time!!! I had a quote days before for to fix the issue, which was very high and would take days. Brian was able to snake the drain for a fraction of the cost and in minutes not days - add in the $40 dollar coupon I found on line...This was a total WIN in my book and would recommend Brian and Roto-Rooter to anyone in need. Thank you!
06/18/2018Provided by Yellow Pages
We had 2 issues, one was the replacement of a water line that was leaking to our ice maker, the other was a leak under the kitchen sink. The Master Plumber(David 4561)inspected both problem areas and gave me options and recommended solutions all reasonably priced. Both jobs were completed to my satisfaction quickly and with no mess. I would definitely recommend Roto-Rooter.
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