Williams Comfort Air

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Absolutely horrible and costly experience. Tech told us the part was so expensive we should just get a new furnace... then feverishly tried to book an appointment for us to get a quote for a new furnace. Very clearly on commission. Got a new furnace (blindly since we trusted Williams' diagnostic) and it turned out the coil needed to be cleaned. It had nothing to do with the furnace. I politely called a Williams supervisor to discuss, and supervisor never called me back. Then I had to leave a message with a receptionist who would take my complaint and call me back. Guess what? I had to call her back the next day to get a response from the supervisor, who had no response. Eventually the receptionist called me back saying they would clean it. The uppity tech who shows up said that it didn't need cleaned, even though it made a toothbrush black with lint. After his refusal (I guess it was too much work), he credited back almost $100 from the service call that ended up costing me thousands. In the end, I had to pay another company to clean it. There are several disgusting things about the experience. I'm not sure buying a new furnace that I didn't need was the worst... perhaps the worst was they never gave me the respect to even talk with anyone who outranked the phone receptionist.

Use Williams Comfort Aire. You wont' be disappointed

My service technician was very prompt, courteous and personable as well as being well versed in the products Williams Comfort Air carries to service my HVAC system.

As a home inspector, I know how important it is to present a professional and competent image, and to back up that image with skill and knowledge. All of the Williams Comfort Air employees I have come in contact with during my recent HVAC upgrade have met and exceeded this criteria. I would highly recommend Williams Comfort Air to anyone needing a new HVAC system or service.

Very informative, friendly, answered questions and a pleasure to do business with!

Williams Comfort Air is a very reliable company. My most recent service call was timely and quite pleasant. The service tech was knowledgable and very thorough. Will continue to use them. I also think the service plans are great to have as they keep your furnace and AC running in tip top shape.

Williams Comfort Air was awesome they were actually early and did call ahead like they said they would do which was really nice. The service tech was really knowlegdable and quick was his work which helped me with my busy schedule.

We have used Williams Comfort Air on several occasions and would highly recommend them to anyone seeking professional and knowledgable service.

It seems the company may have been bought out in last couple of years, and techs are on commission. Had a terrible experience with rude technician. Paid the $95 service fee and went elsewhere with my business and still came out WAY ahead with my repairs (that were originally quoted by Williams to be well in excess of $1000)

They know their business, you can count on them to do a thorough job and take care of every detail.

The initial phone conversation was extremely pleasant. Everything was very well scheduled, reviewed and confirmed. All t's were crossed and i's dotted. Kudos to Williams for providing excellent services as well as providing a pleasant experience

call them today...they will have your heat working in just a few quick hours!

The staff was very persistent with us to schedule our free checkup and like many things, I kept putting this off. However, I was pleasantly surprised with I was assigned a time-slot later in the day and Chris Ayers was there within 30 minutes of the reminder phone call! Chris was extremely helpful and kind. One of our cats who is not a people-person even let Chris pet her!! Williams Comfort Air gets a gold star in my book!

We have had our new furnace and air conditioner that they installed since march and we love them. Also the savings are adding up for us. We had our first winter check up today for the the furnace and heat pump and the technician was polite and thorough. I will recommend them to anyone.

We had a service contract with this company and unlike many others in the industry...they called to remind us that we had not done our scheduled FREE tune up. Impressive! They came out in a timely manner, called 30 minutes prior, put covers on his shoes, and was pleasant and efficient. I am very impressed with their service!

They are all about helping the customer. Great attitude and quality service. They came out when they promised and did everything they could to solve my problem.

I highly recommend these guys! They have done work for me at home and at my place of business.



Great job, very personable and professional.

Our hvac unit died just a few days after Christmas 2010, in the middle of the night (of course). The technician responded right away and offered a sympathetic ear and a couple of great options for us. We weren't thrilled to make such a large purchase right after the holiday, but we got a great deal on the unit and advice on receiving both a tax credit and a rebate from our utility provider.



The Williams Comfort folks always prompt us that scheduled maintenance is due and show up during their prearranged time. They are respectful that this is our home and not just some place they are working. They wear booties over their shoes and ask permission to come into the house each time they enter. We're customers for life!

Great experience!!!! The service tech showed up on time and fixed my problem with ease. When he was done he gave me an explanation of what he did and why. Better than anything else he cleaned up after himself as if he were never here. I will definately never use anyone but Williams again.

Our team members are very knowledgeable and are willing to stay as late as possible to finish a job and to make sure the customer is always happy. If you are planning to spend at least 5 years in your home you should always consider going green by using geothermal, because within 5 to 10 years it will pay for itself.