ARS / Rescue Rooter Houston

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Al R. HVAC Technician has been servicing my home A/C for the better part of 7 years. His work ethic and ability to communicate effectively with my wife and I has yet to be matched. We request Al because he is the best!

ARS HVAC Tech Al R. is on time, courteous, and professional. They provide reliable service in our community.

We had a problem with no hot water and a gas leak at the fireplace. ARS (Stan H. and Nova K.) came in, quickly assessed the situation, explained what needed to be done and worked the following day, all day, until the job was completed. After, they explained what they had done and gave me instructions regarding getting the gas turned back on. They were very helpful and gave me confidence that the work would be done thoroughly. I appreciated their professionalism and the fact that they were concerned about getting the systems working quickly.

I currently have an annual service contract with ARS, so I called them recently when I had a problem with my furnace. Even though I was in no need of a quick response, they were able to get me a technician (Jennings J.) the next day. Jennings quickly diagnosed the problem, assessed the part needed and ordered it. The part came in the next day and he worked with my schedule on coming by later the next day to finish the repair. The furnace was up and running in no time. Jennings was a true professional.

I was approached in Home Depot to have ARS come out an evaluate my air conditioner units. I was initially hesitant but decided to hear what they had to say since my units were old and I had been "nursing" them for several years now. On the day of the appointment ARS sent Sharon M out to evaluate my units and discuss options on repairing or replacing them. My initial thought was that "she" would not be as knowledgeable as a guy but Sharon proved me wrong! She climbed into my attic, opened my returns, and walked my house end-to-end to complete her evaluation. She then presented it thoroughly and understandably. She gave me several options with justification for each. This turned out not only being a sales call but also an energy education....which is what I strive for when making major purchases. Sharon was great and because of her knowledge and understanding of her products as an employee, it garnered respect for ARS as a company. Hats off to a great employee!

The dispatcher called 30 minutes ahead to let me know Oscar was on his way. Oscar was courteous and knowledgeable. He fixed the problem rapidly and got the air conditioner working again - essential in Houston, TX.

I give a 5-star review to Victor Tovar. This man was personable. He explained the work that needed to be done and he got to work. What I noticed is that he was not messy, and he cleaned up after himself. Actually, he left the work area better that I imagined he would. He even asked if anything else needed his attention. I am very satisfied and will ask for him, if anytime I have another plumbing problem.

Had Domingo Lopez sent from ARS Rescue Rooter Houston, TX and he did an excellent job! Not only diagnosed our leak but found an additional leak we had no clue about!! Highly recommend this company and technician!!

Stay away!

Find me a good review of these people and you probably found an employee disguised as a customer. You don't have to believe everyone's review remarks, but rest assured, the stars they give are rightly deserved.



This is a horrible, horrible organization, run poorly and staffed with some of the worst of the worst. Are there good ones? Sure, but I hope they get out. The good techs who even happened to work with ARS know and they leave as soon as possible so as to not be spoiled by the whole bunch.



My story . . .without being too long . . . we had a "supposed" gas leak from our furnace. We called ARS for the same reasons many people do. First, it was late and they were on call. Second, they are a known and national company, surely they are good . . . wrong.



So we call at night and we get the guy. He is nice and honest and says there really is no reason for him to come out because no parts places are open at that hour and he knows he will need a part. No problem, he comes in the morning. Now we need a gas leak test, but the AC guys don't carry any of that and have none of it. It took 3 total guys to come out and despite never finding anything they change out a part.



There is still a "leak" and so we call them back out. The guys with their soap and um, a lighter, still can't find any leak. The only ones with a gas detector are the plumbing guys, so they call them out. They come, go up, realize it is the furnace and refuse to do that because that is not a plumbers job, it is the AC guy's job, but again, they don't have a leak detector. Finally, the supervisor, getting angry with my wife over her frustration and obviously feeling silly, finds out I am on my way to the house and pulls his guys out. I pull up while they are there, see I am there and they take off.



We call the supervisor and he informs us he is done with us, not going to help us and that he will completely refund the amount and he hangs up on us. He never picks up again. A matter of fact, we even hear him in the background when I have to call the office to try to get my refund, letting the girl in the office know he isn't going to talk to us. The good news is that we got our refund. The bad is that he abandoned us on a Friday afternoon, too late to get the problem resolved.



We eventually did by going with the Woodlands AC (review for them at their spot on Yelp), but what a horrible company ARS is.



They also, in the process, signed us up (with our approval) for a monthly fee that included bi-annual service work and discounted rates on service calls. While, surely, you would think they would want to cancel that service when they abandoned us, they didn't. Now, I can semi-understand because we did sign up for it and we did not technically cancel it, so no points off for that. However, for the next four months, on the phone with them, we tried to cancel it (which you can do at anytime, no charge), they said they would and then, boom, the next month, another charge and the same conversation with the same agreement of "sure".



It's an obvious company culture of too high of prices and less than desirable business practices. Btw, all their prices were indeed super inflated, as checked with two different AC company's.