Toyota Of Santa Barbara

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Everything seemed straight up. As I mentioned to others, I didn't feel like any of the sales team was trying to do any "funny stuff", as some dealerships/salespeople do.

This is by far the worst Toyota dealership out there. Their service department is an absolute nightmare. I kid you not every time I have had to bring my truck in I have had an issue. Just try to make an appointment, I dare you. It's so frustrating because I purchased my Toyota based on how great I had heard the dealerships were to work with. I even purchased a prepaid maintenance program with them which I am completely regretting now, based on the fact I have to bring it in to them for every service. They have the poorest customer service, in complaining I actually received a response from a manager "well if you have had so many problem with us why do you bring it in here?"! My response was my truck is under warranty and I need something faulty fixed, as well as the fact I spent thousands of dollars on a prepaid maintenance program. His response involved nothing about, "I'm so sorry you feel that way", "we will try better next time". I've had to complain to Toyota headquarters multiple times.

Promptness, Courtesy, and Honesty. Everything went smooth, and we had an enjoyable experience. This is our third 4Runner, and I'm sure we'll be back in the future.

We had an appointment and were not kept waiting. We started off test driving 2 different models intending to get another color delivered from a different location. But ultimately they worked out a deal with us for a showroom car and we got it!

Straightforward, honest, transparent to cost and profit being made on transaction. No up sell BS sales job. I was sold on one car and they made sure I was happy when I left.

Everything seemed straight up. I didn't feel like any of the sales team was trying to do any "funny stuff," as some dealerships/salespeople do.

Annelise was informative and kind without being pushy or intimidating. She helped us every step of the way going above and experiences. We went back two days later and purchased a second vehicle from her based on our first. We will highly recommend her and will look forward to seeing her when we are looking for our next vehicle.

The Prius is in demand, yet I was able to get the exact Prius that I wanted, when I wanted. The people at Toyota of Santa Barbara really take care of their customers. Especially Jonathan Pickert! He's the go to man!

I was on the market for a new Scion, and I love love love that I finally purchased my new car from Toyota of SB. They were so informative with all the packages the vehicle came with, and the sales associate was really cool, and not pushy, and very patient. Everything I was hoping for with my new car, and the process of leasing it. Thanks Guys.

These guys really care!