Stevinson Toyota East & Scion

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I recently had the pleasure of purchasing a new Toyota 4Runner TRD Pro, from Stevinson East Toyota. Sales Consultant, Susan McMillon made the process as smooth as possible, even concedering that I was a little ill prepared to actually close the deal on the night that I was there. Susan, along with the finance manager made every effort to finalize the sale, but through no fault of their own, I had to return the next day to receive the vehicle. Nevertheless, everything work out great.
I returned to Stevinson East a week later, to have a clear bra installed. I was met promptly by a service agent who took my information, and guided me to their service waiting area - that wasn’t like most car service waiting areas. This area was clean, modern, and provided great amenities.
I am proud to have the Stevinson emblem attached to my vehicle.

Here's just a short summary of my experience at Stevinson: A salesman from Stevinson Toyota (an excellent guy by the way- could not have been more happy with him) texted me and made me an offer that was exactly what I was looking for. He texted me the specific vehicle's information, mileage (new) etc and everything was perfect. I texted him we had a deal, for an OTD price, and he confirmed the numbers and it was done! Everything was in writing via text, was an OTD deal, and I left to go buy the car as agreed upon.I got to the dealership and everything was great. As they took my trade in and key and started to finalize paperwork, I saw some "movement" up on the manager perch. There was some strange bustling around but I shrugged it off. My salesman had me initial the deal, and I declined an extended warranty, and things were looking great- great deal, great service, couldn't have been more happy.Then I saw more bustling around and the two salesman came back and they had the GM with them. As soon as we sat down, I knew something was wrong. Both salesman were clutching their hands and seemed shell shocked. My original salesman actually looked ANGRY. The other salesman had that "Oh Sh*t, here we go again" look.The GM then started in on some canned, pre-rehearsed 'We appreciate your business as a return customer, we'd really like to earn your business...blah blah blah....but at some point this deal just doesn't make sense for us.' Uhhhh, WHAT?! I asked if he meant the negotiation for the extended warranty as I was in disbelief- even for a dealership. The GM said 'no'. I confirmed that he is actually trying to get out of a deal agreed upon- in writing and on a specific car.I immediately informed him of 'bait and switch' laws and advised him my attorney can be there within the hour. He wouldn't even give me a copy of the agreement or a business card- nothing. I quickly took out my cell phone and took a photo of the "contract" and he snatched it away. I asked to speak to whoever is above him and he flatly denied me. He started to really lose his cool because he now knows he really messed up. He asked to see the texts between his salesman and I and I showed him. He then tried to touch my phone and I tell him to 'not touch' and he walked off.During all this, both salesman are fuming. One has slammed his pen on the table and both are holding their heads like 'not again'! You know when the salesman are just as angry as you that something has gone sideways big time. One of the salesman went to talk to the manager to try to salvage the sinking ship. At this point, the manager knew I was on the phone with my attorney.The salesman came back and said the deal is on but for $135 more. The civil and criminal remedies for this type of action exist to protect consumers in exactly this type of situation so I agreed knowing I have legal recourse. During the final paperwork, another $499 is added as a supposed extra dealer fee and "profit"- again violating the OTD price agreed upon. After hours of this treatment, I sign the contract, under duress, and intend to exercise my legal rights so I don’t lose the vehicle I originally had a deal to purchase. My salesman actually left the dealership for a while he was so livid at how I was treated(apparently he chose to leave the dealership entirely after all this).My attorney was able to reverse the entire deal because I ultimately chose not to do business with Stevinson no matter what the "deal". I returned their car and picked up my trade-in vehicle happy to not be associated with Stevinson Toryota in any way. I have written this not out of spite or revenge but as a simple account of how I was treated at Stevinson Toyota East for those considering where to take their business, how they would like to be treated, and what type of business practices they choose to support.

A salesman from Stevinson Toyota (an excellent guy by the way- could not have been more happy with him) texted me and made me an offer that was exactly what I was looking for. He texted me the specific vehicle's information, mileage (new) etc and everything was perfect. I texted him we had a deal, for an OTD price, and he confirmed the numbers and it was done! Everything was in writing via text, was an OTD deal, and I left to go buy the car as agreed upon.



I got to the dealership and everything was great. As they took my trade in and key and started to finalize paperwork, I saw some "movement" up on the manager perch. There was some strange bustling around but I shrugged it off. My salesman had me initial the deal, and I declined an extended warranty, and things were looking great- great deal, great service, couldn't have been more happy.



Then I saw more bustling around and the two salesman came back and they had the GM with them. As soon as we sat down, I knew something was wrong. Both salesman were clutching their hands and seemed shell shocked. My original salesman actually looked ANGRY. The other salesman had that "Oh Sh*t, here we go again" look.



The GM then started in on some canned, pre-rehearsed 'We appreciate your business as a return customer, we'd really like to earn your business...blah blah blah....but at some point this deal just doesn't make sense for us.' Uhhhh, WHAT?! I asked if he meant the negotiation for the extended warranty as I was in disbelief- even for a dealership. The GM said 'no'. I confirmed that he is actually trying to get out of a deal agreed upon- in writing and on a specific car.



I immediately informed him of 'bait and switch' laws and advised him my attorney can be there within the hour. He wouldn't even give me a copy of the agreement or a business card- nothing. I quickly took out my cell phone and took a photo of the "contract" and he snatched it away. I asked to speak to whoever is above him and he flatly denied me. He started to really lose his cool because he now knows he really messed up. He asked to see the texts between his salesman and I and I showed him. He then tried to touch my phone and I tell him to 'not touch' and he walked off.



During all this, both salesman are fuming. One has slammed his pen on the table and both are holding their heads like 'not again'! You know when the salesman are just as angry as you that something has gone sideways big time. One of the salesman went to talk to the manager to try to salvage the sinking ship. At this point, the manager knew I was on the phone with my attorney.



The salesman came back and said the deal is on but for $135 more. The civil and criminal remedies for this type of action exist to protect consumers in exactly this type of situation so I agreed knowing I have legal recourse. During the final paperwork, another $499 is added as a supposed extra dealer fee and "profit"- again violating the OTD price agreed upon. After hours of this treatment, I sign the contract, under duress, and intend to exercise my legal rights so I don’t lose the vehicle I originally had a deal to purchase. My salesman actually left the dealership for a while he was so livid at how I was treated(apparently he chose to leave the dealership entirely after all this).



My attorney was able to reverse the entire deal because I ultimately chose not to do business with Stevinson no matter what the "deal". I returned their car and picked up my trade-in vehicle happy to not be associated with Stevinson Toryota in any way. I have written this not out of spite or revenge but as a simple account of how I was treated at Stevinson Toyota East for those considering where to take their business, how they would like to be treated, and what type of business practices they choose to support.

As a satisfied long time Prius owner, I was looking for a new Prius at a difficult time. I was turning my current car over to my kids so they could deal with very high gas bills a a large car that quit. After doing my research I decided that I wanted to deal face to face with a person and checked out some of the dealerships. At Stevinson East I was lucky enough to run into Matt Hopper. We were able to work out a very satisfactory deal, found my car and wrap up business. Matt was calm, straight forward and had good listening skills. He was willing to answer any question and I never felt pressured, hurried or talked down to. Before I left the lot Matt assisted me in getting the Navigation system set up started and the blue tooth activated for my phone. With the Prius being in high demand, it took a little patience on my part and hard work on Matt's to get just the right car . I have know doubt that it will be worth all the effort.

I've been using Stevinson's service department for over fifteen years and have always been Impressed with the professionalism of service that I've received. This dealership's service department could show others on how things should be done. Service consultant Cahn Vo is professional and friendly to work with. JWebb

I've been using Stevinson's service department for over fifteen years and have always been Impressed with the professionalism of service that I've received. This dealership's service department could show others on how things should be done. Service consultant Cahn Vo is professional and friendly to work with. JWebb

We have done business with your dealership for years and will continue to. The service department is the best on Havana St and just gets better and better. Our last experience was with Canh Vo: Friendly, informative, patient, respectful,and hassle free. He has a proactive can do attitude that puts a person in the comfort zone. Everything gets taken care of the first time. Thanks. JimL

I just had my car serviced at Stevinson Toyota East and I always get good service there. This time was no Different. Dave Lottie took great care of me and did an excellent job in making sure I was completely satisfied. They totally exceeded my expectations on this visit.Thanks Dave and crew.John Roberts

Christine Archer is the parts department person from Stevinson Toyota East who visits our auto body shop on a regular basis. Christine and the entire parts department at Stevinson Toyota East have exceeded our expectations in the parts ordering process. Our shop has been buying parts from Stevinson Toyota East since they opened their doors for business in 1980.Larry Rowles is the person we talk to most when ordering parts at Stevinson Toyota East, he knows Toyota's inside and out!!!!ScottA&W Auto Body, Inc.

To everyone who loves Toyotas, I am a very loyal customer to Toyota, I love mine. The parts department at Stevenson goes beyond all expectations I have ever had, Christine Archer is the most exceptional at customer service, honesty that I have ever deal with, she made me feel very comfortable, love her for that. thank You again Christine and the whole Stevenson Toyota East dealership Sandy

On June 3rd, 2011 I came to Stevinson Toyota East for scheduled oil change service on my 1995 Toyota Tercel.My service adviser this day was Ayad Toma, who was very courteous and very helpful. The service department treated me very nice and they did great job on my vehicle.

Just wanted to throw out a big Thank You to Larry Rowles at Stevinson Toyota East. As an Independent Collision Repair Center Owner I order parts from multiple different OEM manufacturers and there is nobody any better or more caring than Larry, He always calls back with status and eta on my orders and is very knowledgeable about his products. I have been doing business with Him for over 16 years and will continue to do so in the future.

Just wanted to throw out a big Thank You to Larry Rowles at Stevinson Toyota East. As an Independent Collision Repair Center Owner I order parts from multiple different OEM manufacturers and there is nobody any better or more caring than Larry, He always calls back with status and eta on my orders. I have been doing business with Him for over 16 yearsand will continue to in the future.

I WAS IN THERE THE ATMOSPHERE IS WONDERFUL PEOPLE Are very nice,my salesman JEFF HERRICK was very nice helpful he listen and a nice smile. THANKS SOOOO MUCH. i would recomend him to all my friends.

I will not buy a car there as long as Robert Gibson still a manager.

We were treated very respectfully & thoughtfully. The Staff was patient with us & listened long enough to understand what we were looking for, & met our needs well. The Corolla 5-speed is getting a consistent 36 mpg. & handles in town traffic great- just what I wanted.

I deal with this parts department on a regular basis. Katie is always friendly and professional. She has a superior knowledge of parts and how to best accomplish proper repairs. Her service and assistance has been invalueable.

The Parts Department is the best. Larry especially knows his stuff and is very loyal and courteous to customers. He goes beyond what is expected. The rest of the people in Parts are very experienced and reliable too. I recommend them to anyone who needs parts for their Toyota.

I have been dealing with Larry Rowles, at Stevinson Toyota East parts department, since 2002. He has always given excellent service with parts ordering for our body shop. Larry is very knowledgeable with the Toyota and Scion car lines. The parts dept. at this dealership is extraordinary...always very helpful. I continuously recommend this dealership to everyone I associate with in the automotive business. Thank you for your expertise.JJ @ Addison Auto Center

Parts: excellent, very well informed and super fast (Troy and Big Larry)Service: excellent, exceeded all expectations (time, price, quality and friendliness). Ayad Toma and his boss Jeff Tossie have more than earned their keep. There is no wonder that they have been with Stevinson East for so long and customers come always back. All my family and friendsservice their vehicles at this store and some don't even own Toyotas. I guess, that speaks for itself.This is a 1st class operation, congratulations.Marius Ghincea