P.C. Richard & Son

Write a Review914-779-8880

OPEN NOW - Closes at 8:00pm

We purchased a refrigerator here last summer and paid extra for a warranty. Our water dispenser and ice machine broke at the end of December. We called the first week of January to get it fixed. The repairman who came said it was an installation issue, and installers who subsequently came said that we needed a new valve for our water line, which precipitated another repairman visit (who said the exact same thing as the first repair man), which caused, yet another visit by the installers who said that we needed a new refrigerator. At this point, we have had no fewer than 7 men at our home over the course of almost three months, with absolutely no resolution. We have spoken with Brandon and Eddie at the store, who either don't return our calls or say there's nothing they can do, and argue either that we don't need a new refrigerator, or it's not in their power to get one to us. The people at the store and the people in the service department continue to fight and blame one another, and we're left with a refrigerator that is not working properly. Our most recent visit by the installer resulted in a verbal and written confirmation that we do, in fact, need a new fridge. I spoke with Eddie about this a week ago and emailed him the receipt with this information. He has yet to call me back. I have tried three times this week and been put on hold for 10 + minutes, transferred, and been promised that someone would get back to us (still no one has). This is without a doubt the worst experience we have ever had with a business.

We just want a new refrigerator that works properly, and some sort of recompense for the past three months of issues, visits, damage (one repairman made a mistake installing the valve, which caused water damage to the ceiling in our basement).

Excellent experience!!!
We recently purchased a refrigerator from your store. Our salesman Davey Brown was outstanding! Davey was patient, knowledgeable, professional, honest and extremely helpful. I will tell all family and friends about this fantastic experience we had with Davey. He is a great asset to your team! Thank you Davey.

great staff, great service!!!! very happy with my purchase. the transaction went smoothly. i was in and out very quickly

Excellent experience with recent purchase, special kudos to salesperson Davey Brown for great service!

had a great experience at this location salesman michael rodriguez really took his time with understand my needs and listen to my doubts & concerns about certain things & came up with the best solution for me overall great experience & came out with more than i hoped for thank you!

This is my preferred store. They are very knowledgeable and great customer service. This is my stop for AC's and TV's. The T.V guy that works there is a pro!