Overhead Doors Pro

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I paid $2000 to have them balance my door and better secure my opener. I ended up needing to hire someone else to come fix their mistakes.

When they came, the garage would open but the header bracket mount seemed insecure. They came, moved the header bracket, and suggested I get new springs installed. They installed the springs and left. The header bracket still seemed poorly secured (it moved during operation), but I trusted them as experts and didn't worry about it... Until the garage door failed to open because the bracket and rail were moving so much, caused partially by how imbalanced the door was and how poorly secured the header bracket was.

I called and asked them to send someone to repair it, asking if they could do it for free since it was their fault. Initially they agreed, but then via phone their technician said they would have to charge me. I called the office again, who told me I wouldn't have to pay. Then another technician called me and said I would be charged for the job. After a few confusing days of this (each day being told someone would come out to fix this), they stopped picking up my calls. No one came out to fix it.

I called another company to come fix it. They told me the springs installed were wrong for my door. He installed new springs, replaced a bunch of other old or incorrect parts for the balancing system, and better secured the header bracket, all for less than Overhead Doors Pro charged me. The door is working perfectly now, no thanks to this company.

I've been trying to contact them to get a refund or to return the springs they installed. They won't return my calls. I have a complaint pending with the Better Business Bureau, and may have to seek legal action.