Fusion Nails & Day Spa

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They burned my finger prints off!! Do not go there!!





I Have been going to fusion nail's for almost a year now. I went in with a friend on Friday May 29th. It was a gift from my husband for our 1 year anniversary. My friend and Igot a spa pedicure and gel manicures. The pedicures were fine. We got served wine, twice each. Both times no ID was checked. During my manicure I put my hand in the dryer and after about a 30 seconds I took it out and told Mai (the nail tech) that it was too hot and burning my hands. She told me it was ok and to put it back. I did. We changed hands now. I put the other hand in and it also burned. So I continued to put my hands in but not touch the hot metal at the bottom. That day my husband paid $157.00 and a $40.00 tip. I didn't realize that I had just burned my finger tips!! 3 days later my finger tips started to peel. Kept putting lotion on. Then I realized that this isn't from them being dry, it's because my finger prints were peeling off from the burn.

I called them to speak with a manager. She asked me to come in so they can see them. I did. She put finger nail polish remover on the tips because she thought it was glue. It didn't work! As soon as it dried my fingers were peeling again. Both managers on duty said there was nothing they can do because I waited so long to come in!! I asked for a refund of only $41.00 for the cost of the manicure. Not my entire $157.00. Which by the way I had the receipt. Mai was there and told the managers that she had no idea who I was. And Victor who did my friends nails called me a liar in front of everyone. The place was packed. As I was talking to the managers they both walked away from me and ignored me as if I wasn't standing there.

So at the end of the day my fingers are still healing and my integrity was compromised. DO NOT EVER GO THERE!!!

I've been coming here since the shop opened and worked mainly with Miley for silk wraps though my best friend, mother, and daughter have been serviced by various other techs and we had no problems until today. Number one, the service and feel has definitely changed since Henry is no longer here. Secondly, I had a silk fill last Wednesday evening and had a lovely shade of red painted on. By Friday morning, two of my wraps had peeled and the polish had chipped on eight of my nails (my silks hold color well as I've always been able to go at least a week before even tip wear). I returned today as it was my first opportunity to have them fixed and fully intended to pay for a polish change and not another fill as it needed to be fixed from before. When I walked in Sunny and Lynne were friendly and nice as always but when I asked for the nails to be fixed and repainted Lynne's attitude completely changed. She forcibly reached across the table and grabbed my hand so hard it cracked my knuckles and then proceeded to halfway remove my polish. She pushed my hands back and started putting the new color on. I looked down and my fingertips, skin and cuticles were red. I told her that I can't have residue like that in my job and could we please try to clean it better. If she was struggling, I'd be happy to help out. She declined. Again she snatched my hands and wrenched my fingers again and started roughly wiping again. When I asked her to just please stop because she was being too rough and it hurt (my fingers are my livelihood and cannot afford to have them broken). Sunny came over and asked what was going on. Lynne spoke in another language to Sunny and was motioning to me then turned and started arguing with me and telling me that my nails were too old (brand new set was put on three weeks ago) and that's why my nails were peeling. Lynne swore that my full set was not new and said we could check the camera to see what I had done so naturally I produced my receipt from three weeks prior and they magically didn't bring that issue up again. I said to Sunny that I just wanted a refund on my four day old fill and she raised her voice at me and said,'no refunds, you get what you get.' I told Sunny that having an attitude like that was unacceptable and that I'm not going to be yelled at by Lynne and having my hands snatched roughly and I wanted a refund to go see Miley at Ibiza where she could fix it. That set Lynne off! She literally started ripping the silk wraps off of my fingers! I got up, stormed out and informed Sunny that I would be contacting the BBB about the customer service received.



Fusion really was great before the new owners and honestly Lynne was great as a tech but not an owner. She was so rude and rough that I left almost in tears. I could not believe how after giving them so much business over the years that they could treat me like this. I will never set foot in that establishment again.