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04/08/2020Provided by YP.com
We are repeat customers of NewPro for many reasons. They have the highest quality home improvement products and installation compared to all others we've looked at, bar none, with incredible warranties. We have had NewPro install the highest rated windows available, highest rated siding available, and now a luxury hotel quality shower with another bathroom planned with a jetted tub for next year. Financing is available for all. Mike Giordano came for the installation and was very professional from the beginning to the end. We want to put out a special shout for Andrea Sullivan, Claude Comegna, Clint Mauche, Vladimir Kruchynsky, and Ashley Campbell. We couldn't be more satisfied with the quality, the return on investment, the warranties, the professional customer service, the installers, and more. This family owned company began in Medford in 1945 and faith and trust is one of the most important things with any company you hire and NewPro is one of those companies. We highly recommend NewPro without reservation and they are an asset to all of the homeowners in our communities. Thank you NewPro!
"This review is for our latest renovation of a jetted walk-in tub with shower. We have used NewPro for several renovations and this company totally stands behind their work and are of the highest quality of anybody out there and we have checked. They answer their phone, they're very courteous, they're reliable, wonderful expertise, their warranties are unmatched, and much, much more. We give them our highest recommendation possible and we don't say this lightly. This company sets the standard for all others and always exceeds expectations. As far as we are concerned they are like family. We want to put out a special shout for Andrea Sullivan, Earl Knipfer, Bill Palma, Eddie, Clint Mauche, John Gilbride, and Brad Thompson. We LOVE our walk-in jetted tub with shower! THANK YOU NEWPRO!"
11/14/2019Provided by YP.com
Amazing experience ! Jason really made me feel like he was truly trying to help me, not just sell me something. Very responsive to all of my questions and concerns, without being pushy or insincere. And best of all my dog loved him (that's a good sign).
04/17/2012Provided by Citysearch
I am a customer with Newpro, I just got my windows replace on my first floor.. I must say I am very please with their representive Brad Thompson. He is very professional in his work. He takes his time to explain every thing to me and work around my schedule. I am glad I have Brad Thompson to walk me through my wndow buying process. Thank you Brad.
04/11/2012Provided by Citysearch
Second time customer with Newpro. Renovated my home in 1991 using Newpro windows. I selected Newpro for two reasons....product and staff. My windows are 21 years and still work as well as the first today they were installed.
Went to the Rhode Island Home Show and saw the Newpro display of the new walk-in tub. Within four days I was sitting with Newpro signing the purchase agreement.
My reasons for selecting Newpro over other vendors.....
Product reliability, Newpro and American Standard
QUALITY installation, no worry about contractors
FULL permitting, licensing, and insurance,
Excellent sales staff, without the pressure of making a sale
Follow-up calls, ease of contacting sales rep.
02/11/2012Provided by Citysearch
We replaced all 12 of our windows with Newpro over a span of several years. We finally replaced the last two, (delayed because one of the windows was behind a heavy desk we didn't want to move until now, when we replaced it). We wouldn't have chosen to have any windows replaced in the winter, but he got each window in and out so fast the house didn't go down even a degree while the heat was off.
The windows are all beautiful, but what's best is that now there are no more drafts! My husband, whose desk is in front of the window, noticed the difference immediately.
We truly appreciate how professional both the Newpro sales representative and the window installers have been each time.
02/04/2012Provided by Citysearch
I had 10 window put in not to long ago ,the installers were great, I think I felt a difference the day they went in ,I am very happy with the whole job.
Very happy returning customer .
12/15/2011Provided by Citysearch
Over the years, we have changed most of our windows with a variety of success. The improvements always added to the esthetics but the thermodynamics were never the quantum leap we were hoping to attain.
A couple of years ago, we came to the realization that a better solution was needed. We called NewPro and had them in for a demonstration of their products. After Ryan Spar demonstrated NewPro's design, we felt we were looking at the desired solution. We had NewPro replace the remaining 'builder's windows' that we had not replaced along with a slider to the deck I had installed 30 years ago. The regulation of the ambient temperature in the rooms with the new windows improved that winter, enough so that the following summer we had NewPro replace two large bay windows and a door. Installation was timely and efficient, performed by professionals that listened to our every concern.
The gas company, in their monthly statement, provided relevant hard data comparing our gas usage with neighboring households. Prior to installation, while we were ahead of the most neighbors, we were behind the most efficient households in gas usage.
After installation, our gas usage improved and we now lead the most efficient households. We have, at last, attained our quantum leap. Now we are going to have the side entry door replaced and didn't even think about using another company. We called Brad Thompson at NewPro.
11/22/2011Provided by Citysearch
We had our first installation of Newpro windows in 2007, replacing 11 windows. We were very please with the results and quality of workmanship of the product. Brad Thompson was great to deal with and is ALWAYS available to us when we had question or concerns. In 2010 we replaced 4 more windows and in 2011 we are placing our last 3. We have noticed an enormous savings in our heating cost as well as noise reduction. Any issues we have had - no matter how minor - Newpro was always quick to respond.
11/14/2011Provided by Citysearch
We bought our house 3 years ago in billerica , and it still had it's origianl windows, we been trying to do a little bit every year to improve it.
Brad Thompson of Newpro did a very good job of fiting into our budget, this year we are getting rid of the last of our old windows.
We have noticed a drop in our heating bills. The installers made sure they were working on the other side of the house for nap time for the kids, and install a custom window in a what was a huge non functional air conditioner in the side of the house making a ugly eye sore into a very natural look window that provides great light for the kids play room but the even got rid of the air conditioner for me.
09/30/2011Provided by Citysearch
In March of 2011 I had a slider put in by Newpro there was as problem with the screen. I called the company and they came out and fixed it. Today Sept. 2011 I have bought 3 windows because I like the way the people responed to my problem and I like the quality of the product
09/29/2011Provided by Citysearch
My family and I recently bought a house that was in desperate need new windows. The ones we had were 25+ years old and sagging.
We had priced out a few other companies but did not like the type of windows we were seeing.
When we saw that windows that NewPro had, we loved them. They were the best quality
I love the windows! I love how easy they are to clean and I have noticed a huge difference with the noise reduction. I replace the windows about 2 months ago, it is time for the siding to get done. I am choosing to go with Newpro again because they do what they say they are going to do and it gets done. The installers were very nice to me and my family. I can not wait for my siding!
When we moved into our house 18 years ago, we replaced the original wood windows which were in very poor condition. We hired a local contractor who purchased and installed vinyl replacement windows from a home improvement store. -The new windows were an improvement over the wooden windows we replaced however we noticed that cold air still penetrated around the frames indicating a poor installation. After about 7 or 8 years, some of the windows started to fog. In the ensuing years, the fogging spread to most of the windows indicating seal failure. In the last 2 years, the frames started to separate.
We decided to replace all but one window as we were planning a remodel in the main bathroom. We did extensive research and narrowed the choice to Renewal by Andersen and Newpro .
We had sales presentations by both companies and were impressed by both. While the Andersen window was a very good looking window, it did not compare to the triple pane insulating properties of the Newpro window. We also preferred the Celuca material of the Newpro over the fiberglass construction of the Andersen. We were also assured by the Newpro rep that the triple pane window would provide better noise reduction from outside noise.
The windows were installed within abut a month. I was very impressed with the installers. They were courteous, professional, and overall did an excellent job. The area around the windows was properly insulated and the exterior trim wrapped in new aluminum and vinyl. Some of the window openings were considerably out of square and presented a challenge for the installers but they carefully installed the windows so that this is not apparent.
We have had the windows through one very cold winter. The Newpro windows are everything they were represented to be. There was no wind penetration around the frames and the interior windowpanes remained comfortable to the touch even in the coldest weather. The triple panes were also very effective in reducing outside noise. We also saw a reduction in our heating bills.
We just contracted with Newpro to have the last window replaced. We are also replacing the basement
09/25/2011Provided by Citysearch
When we replaced our windows with Newpro, the difference was incredible. We used to feel drafts and air blowing in all over the place. Now, the house is airtight, quiet, and way more energy efficient.
They are worth the money and we love the 50 year warranty. We would highly reccommend Newpro. Michael Coughlin, the sales rep, was thorough and answered all our questions and concerns before we bought.
If you're going to get replacement windows, you need to call Newpro so you can get it done right.
09/22/2011Provided by Citysearch
We have finally changed all our windows to Newpro. We had changed some to other company windows, but they let in cold in the winter and we needed air conditioning in the summer. With Newpro windows I don't need air conditioning in summer and the house is toasty warm in the winter. No more drafts!!!! If you want to save energy in your home, there is no better window than Newpro. The sale people are very nice and they are great when installing the windows, which is usually done in one day.
09/15/2011Provided by Citysearch
bought NEWPRO windows 22 yrs ago and a neighbor bought windows at the same time and was telling me that I was spending too much money and his windows were just as good but he had to replace his windows within a year and I guess you know who get the better deal, so I am using NEWPRO again for some additional windows that were not done the first time.
09/13/2011Provided by Citysearch
We are so thrilled with our NewPro windows. We had one half of the house done before last winter. They performed better than we hoped for. We couldn't wait to call Ryan Spar and have him come out again to get the windows for the rest of the house ordered. Ryan is so knowlegeable and professional. Both times he came out we were impressed with how he was able to realize exactly what we wanted and when we wanted it. We have a log cabin and our concern was we needed a wood finish on the inside and we have it . It is awesome.The windows have added to our cabins atmosphere not taken anything away.
In this day and age it is a pleasure to deal with someone like Ryan who is so professional. You truly are in good hands with him.
We can't wait for the crew to come install. They were incredible in and out with any mess totally cleaned up.
Jim and Donna Dunn
09/01/2011Provided by Citysearch
I LIVE IN WESTBROOK MAINE,I HAD MY WINDOWS REPLACED A LONG TIME AGO AND THEY DID NOT HOLD UP VERY WELL. I CONTACTED NEWPRO WINDOWS , JIM HARRIS CAME TO MY HOME I LEARNED THAT ALL WINDOWS ARE NOT THE SAME. THESE WINDOWS ARE THE BEST THEY ARE MADE IN NEW ENGLAND FOR OUR WEATHER , I LOVED THE FIRST WINDOWS I HAD PUT IN NOW IM ORDERING ANOTHER ONE . THEY MAY COST A LITTLE MORE BUT THEY ARE WORTH IT THE INSTALLERS WERE GREAT DID THEIR WORK WELL THE REP. JIM HARRIS WAS GREAT ON HIS PRESENTATION HE EXPLAINED EVERY THING THERE WAS TO KNOW ABOUT NEWPRO WINDOWS . IF YOU WANT A LOCAL FAMILY OWNED COMPANY ,WITH NO SUB CONTRACTORS ,THATS NEWPRO. NANCY WESTBROOK MAINE
08/28/2011Provided by Citysearch
Beware, when a bad review is posted, they post fake reviews to push down the bad review. All these ""reviewers"" only have one glowing post about newpro.
I called to set up a ""free quote"" with newpro to replace two windows. The salesperson was very friendly and started writing up what I thought was a quote. The price he quoted, for one small picture window and a small casement window, was 4,900 dollars, about 3,000 more than the other quotes I got.
Then he asked me for 20 percent of that price as a check. I told him I had just wanted a quote. He then went into a tyrade, and said ""well then why did I write up the sales agreement?!"" I have no idea why he started writing this up. I told him what the other quotes were for, and he told me that ""those other windows are inferior, your inexperience as a homeowner is overwhelming"".
I was also supposed to get a quote for siding, which he said ""he wouldn't do since he didn't want to wast his time with someone who didn't know what the hell he was doing.""
He continued to make rude remarks towards me and my home until he left. He left with ""I'd leave you my business card, but I know you'd never call.""
I'm sure these pushy and rude tactics work with homeowners who don't know any better, or dont shop around.
Avoid newpro at all costs, they are overpriced, likely because they only get business from the most timid of homeowners who don't shop around. You should never have someone come into your house for a quote and then insult you if you don't give them a downpayment on the spot.
08/17/2011Provided by Citysearch
Newpro by far has the best replacement window and door products on the market. When we decided to replace our windows last year we looked at several different companies and nothing compares. The installers replaced 17 windows all in one day. Before they left they washed the windows and cleaned up every bit of debris. One of the reasons we chose Newpro is because they have their own installers and do not use subcontractors.
We have been extremely satisfied with the windows. . They decreased our heating costs over last winter and have decreased our air conditioning costs this summer.
We have been so satisfied with the windows that we have now ordered a replacement for our sliding glass door and front door.
The sales people were very knowledgeable and helpful. I have no problem recommending their products.
More Business Info
Home Improvement Solutions
- BBB Rating
- Regular Hours
Mon - Fri: Sat: Sun:
- energy star, general, patio, replacement
- Payment method
- amex, master card, visa, all major credit cards, check, discover
- Walnut Hill
- Windows-Repair, Replacement & Installation, Bathroom Remodeling, Windows
- Other Information
Wheelchair Accessible: Yes