Salvation Army

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Have been shopping at the Salvation Army thrift store in Wilmington, NC for as long as I can remember & probably spend around $5000-$10,000 there annually because I believe in and respect their cause/mission. Although most of the employees there are kind & professional, there is a relatively new manager by the name of Nancy who is hateful & rude to customers. Based on what the cashiers have told me, many customers have complained about her on a daily basis. I think the Salvation Army organization should be aware that this is maybe not the personality they want representing such a noble & benevolent organization.