Enterprise Rent-A-Car

Write a Review910-254-9503

CLOSED NOW - Opens at 8:00am

We were very disappointed with our service this time. We went online to book our car. We completed all the steps and was given the final cost- so we thought. We paid with a debit card and was told that we needed copies of two current paid utility bills, proof of insurance coverage and copies of paychecks to show that we were currently employed. When I booked the rental online I did not see any of these requests. The information that I saw just stated the forms of payments accepted. Credit card, debit cards, money orders,etc. Nowhere in the that information did it state that additional information was needed.

I was pleased with myself because I thought that by booking online I was receiving a good rate. When we finished with the transaction our cost was $80 more that we anticipated for a 2 day rental. The vehicle was for $49.99 per day and with the taxes etc. we were given a cost of $124. When we left the counter we had to pay $204. We picked up the vehicle on Friday morning around 10 AM and returned it on Saturday night around 10:30 PM.

I felt that we could have been accommendated more for all the trouble that we went through. I will second guess myself now when it comes to a rental from Enterprise. We may take a different route. Not happy with the service received this go-around.

This is the second time that I have rented a vehicle through the airport I have had nothing but excellent customer service through this location. My vehicle was upgraded for no additional cost and the transaction was swift and courteous. I will definitely be back! Thanks!