Susan M. Stuart, DO - Atlantic Medical Group

Write a Review401-596-3229

Wrong number though great Dr

while both Drs. Garvey and Stuart are awesome - the office staff here is unfriendly and condescending. They REFUSE to make a courtesy call to remind you of an appt. I missed my first appt. w my daughter several months ago. I asked why they didn't call to remind like 99.99% of ALL other professional offices and they rudely replied - "we don't guarantee it". I pleaded with them to call me ahead of next appt. 4 months later I missed a Friday appt. On tuesday morning in the mail I got a rude letter telling me the the next appt. I miss they would DROP ME as a client. So, they'd rather "teach me a lesson" and just fire clients than make a 10 second phone call to remind us - that's obviously someone in the office trying to prove they are better than us clients! That is completely unprofessional and non-accomodating in my book. To drop me as a client because they REFUSE to do what ALL other drs. offices do - RIDICULOUS and the tone that I get from all of the office staff (not drs. or nurses) is rude and condescending. Will be looking for new, accomodating and professional pediatricians office! That's for sure!

while both Drs. Garvey and Stuart are awesome - the office staff here is unfriendly and condescending. They REFUSE to make a courtesy call to remind you of an appt. I missed my first appt. w my daughter several months ago. I asked why they didn't call to remind like 99.99% of ALL other professional offices and they rudely replied - "we don't guarantee it". I pleaded with them to call me ahead of next appt. 4 months later I missed a Friday appt. On tuesday morning in the mail I got a rude letter telling me the the next appt. I miss they would DROP ME as a client. So, they'd rather "teach me a lesson" and just fire clients than make a 10 second phone call to remind us - that's obviously someone in the office trying to prove they are better than us clients! That is completely unprofessional and non-accomodating in my book. To drop me as a client because they REFUSE to do what ALL other drs. offices do - RIDICULOUS and the tone that I get from all of the office staff (not drs. or nurses) is rude and condescending. Will be looking for new, accomodating and professional pediatricians office! That's for sure!