Dedham Wholesale Tire & Auto Service
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5218 Washington St, West Roxbury, MA 02132
5218 Washington St, West Roxbury, MA 02132
WebsiteReviews
01/21/2010
Provided by YP.comNot worth the wait.
Very rude staff.
I phoned in advance to ask if I would need an appointment to replace the four tires on my car. They said that I didn't need an appointment, and that they could do it while I waited. They said that it would be "about an hour". So the next day I brought the car in. Sure enough when I asked the man at the desk, he said that it would be "about an hour". Three hours later, I was still waiting. When my car was finally ready, I pointed out to the man at the desk that he should just let me know that it was going to take that long, and I would have made arrangements to pick it up. Rather than an apology, or even an excuse, I got a condescending "yeah, thanks for the advice."
You can get a new set of tires at many places, and prices are no better at Dedham "Wholesale" Tire. So why put up with slow, rude service?
Hello "alvexin", my name is Chris and i am the General Manager of DWT. I just read your review on this website and cityvoter.com. I am sorry to hear that you had such a bad experience at our shop. We take pride in customer service and try to beat most competitor pricing. I just am curious if we did an alignment to your vehicle or any other work during the 3 hour wait? The reason i ask is because our ususal turn around time on four tires is an hour unless there are underlying circumstances. I have been working at DWT for over 15 years and do not think i have ever had a customer wait for 3 hours to install 4 tires. I'm not dismissing your complaint, i just need more information in order to help our company fix such problems so they do not happen in the future. Thank You, Chris
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: - Extra Phones
Phone: 617-325-5432
Fax: 617-325-5432
TollFree: 800-660-8473
- Payment method
- master card, visa, amex, cash, check, discover
- Neighborhoods
- Upper Washington - Spring Street, West Roxbury
- AKA
Dedham Wholesale Tire Co
Dedham Wholesale Tire Corporation
- Other Link
- Categories
- Tire Dealers, Auto Repair & Service