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Reviews

PP
Patty P.

02/14/2018

Provided by YP.com

We hired Reality to do a complete kitchen remodel. Project started out okay and then turned accusatory toward us – “Not everyone is as picky as you”, “you will never be satisfied”. If picky is wanting things done right, then yes we are. We were disrespected, called names and yelled at by Mike, the owner. He gets mad at the wrong people, directing anger at the customer. When you have legitimate concerns and questions you should be able to have these handled in a professional manner – they weren’t. By the end of the project we were told never to call him again as he does not want to talk to us. That sums up this company’s character and ethics. If you are expecting a high quality job we do not recommend this company.

RS
Ron S.

05/27/2017

Provided by YP.com

Kitchen remodeled. Had good suggestions for our project. Easy to work with on layout. Responsive to our questions. Kept to the price of the work quoted. Happy with the results.

BR
B R.

05/18/2017

Provided by YP.com

Reality Construction LLC remodeled my bathroom. I could not be happier with the results. I was nervous about making my selections and they walked me through the process. Once work started they took care of everything and did not leave until I was satisfied. I would highly recommend Mike & Gina.

RH
Ray H.

09/14/2016

Provided by YP.com

Just finished my kitchen remodel! Loved the way it worked. Process was painless. They came out to the house, listened to what we said, and offered a couple suggestions. They emailed a proposal. After that we worked with Gina on the layout. We picked everything out before we signed. Mike updated us on what to expect as work progressed. The outcome is a beautiful kitchen that functions so well! It was even finished a week ahead of schedule :)

PD
Phil D.

07/06/2015

Provided by YP.com

I agree with the below. Bartelt is argumentative and uncooperative. He is only a subcontractor and anything he did touch in my house was sloppy and unsatisfactory. Two years later I can say overall quality/durability of my kitchen is C+ at best.

claimed iconBusiness Response09/14/2016

We are sorry you are not happy with your kitchen. We did our best to make it all you wanted. The quality is not poor. We only use quality products on our jobs. We tried our best to make you happy, unfortunately we were unable to do so regardless of our efforts. Feel free to check our reviews on Angie's List, BBB and NARI.

This listing has been claimed by a business representative.
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damjam1968

07/26/2012

Provided by YP.com
Mike Bartelt should not be all...

Mike Bartelt should not be allowed to build a doghouse. Everything looks find at first but, about the time the limited warranty of 1 year is up you begin to see what happens. I bought a home from Reality Construction in 2005. Within a year a found the toilet parts did not match so they leaked which created a lot of water damage in the basement as well as the ceilings in thee house and ruined a wood floor in the powder room, the whirlpool motor failed, the wood floor in the kitchen hallway is warped, and the siding is falling off the house. This is not someone you want to work with.

claimed iconBusiness Response09/28/2016

We are sorry to hear you are not happy with your home. Have you ever contacted us directly? We are not sure which home you purchased, but since we are unaware of the problems you have mentioned, it is our belief that you did not contact us. We have many customers that we have helped long after the 1 year warranty is past. Our toilets are purchased directly from the manufacturer, so I do not know how they could have "not matched". With the whirlpool tub, there is a manufaucturer's warranty, if you did not want to contact us, you could have contacted them directly. Also, depending on the type of siding you had, there has been a major recall of some siding. Again, sorry you were not happy with us, but we cannot fix things we are not aware of. Mike

This listing has been claimed by a business representative.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
SunClosed
Services/Products
Basement Remodeling, Bathroom Remodeling, Kitchen Remodeling
Payment method
check
Categories
Home Builders, Bathroom Remodeling, Construction Consultants, Home Improvements, Kitchen Planning & Remodeling Service, Sunrooms & Solariums
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