Roll-A-Way Disposal

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Sneaky...

I used their service because it seemed the best bang for your buck - 30 days and a certain tonnage for a flat rate.



When I was done and they picked it up, however, they charged me another $45. "WHY?!?"

"Well, the driver said there was a tire in there - that's a $5 charge, and two mattresses are $20 each."



When I called to rent the dumpster, no one told me there were separate charges for anything, and the extra fees aren't on their website either. Also, the "little mattresses" were crib mattresses that cost the same amount of $$ to purchase brand NEW as Roll-A-Way charged to dispose of them. If I had known about the surcharges, I would have just thrown the mattresses in my regular trash - my town takes mattresses away for FREE, any size.



When I balked about the charges, Roll-A-Way ignored me and said "I'll just put the charges on the same credit card you placed your order with, then?"



I'm totally disgusted. Good prices but sneaky unapologetic service...Will not be using them again.



I've used two RI dumpster companies so far in my home improvement project and have been less than pleased with both. Very discouraging...