A New Image Heating & Cooling

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Got Scammed by New Image; Does not stand behind product or work and missed symptoms of product issues that should have been known during previous paid inspections. Was sold a 'top of the line' Trane furnace and AC for almost $9000 by the owner of New Image, Jerry Aizen. When New Image serviced the AC each year (for a fee) they never bothered to check for leaks after needing to add refrigerant twice. Now only 5 years later it was determined (by a more experienced contractor) that the evaporator coil is bad/leaking and has been for some time; unfortunately now the unit is just barely out of warranty and the repair will cost close to $2000. When I contacted the owner of New Image, Jerry Aizen, to see what he could do to help he responded to me a full week later stating: 'I am sorry you are having problems with your system. I suggest you contact Trane to ask if they will help you in any way with replacing your coil. New Image will not be able to warranty this repair. We added refrigerant on 5-23-12 while checking the system' and basically that they would do nothing about it, have a nice day, and use another service provider. New Image would not even show up to service and said they did not have an appointment available for 2 weeks while the temperature in our home with a newborn was over 90 degrees. Final note on this is that after speaking with numerous other contractors and researching online, there is actually a known issue with these coils corroding which should have definitely led to the service provider performing a leak detection; especially while it was still under warranty.

I used this company several years ago. They made some major mistakes on the installation of my furnace, cause many leaks and ruined ceilings. I'm shocked to see they are still in business. My home builder said he had so many problems with this company and complaints that he stopped using them. I'm glad I finally have a public forum to express my dissatisfaction. When I told the owner I as dissatisfied and was going to complain to the BBB he pleaded with me not to, then did not live up to his promises.