The Mac Express

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OPEN NOW - Closes at 9:00pm

Horrible Customer Service & Incompetent Staff - Stay Away!!
I purchased an Apple Watch for my husband from the Wareham location (while Christmas shopping in the area). After a few days of using the watch my husband decided he didn't like it and was going to return it. We actually live very close to the Kingston location, so when it was time to return it I went to the Kingston Mac Express. I returned the Apple Watch (open box) with the original receipt and packaging. However, the Staff at the Kingston Mac Express informed me that I couldn't return the Apple Watch there, and we had to drive 40 minutes to the Wareham location. I was furious so I called the Wareham store hoping they could resolve the issue, only to be put on hold for 25 minutes and then told "sorry you have to return at the Wareham location." When I returned the Apple Watch to Wareham Mac Express I explained all the extra hassle I had to deal with trying to return the product, (without a valid reason) other than their staff being incompetent. So I asked them to waive the 10% restocking fee (for open box). They told me NO- they can't. Staff at the Wareham Mac Express had an opportunity to make things right, and not charge me the $30 restocking fee, but they decided they didn't care about their customers and the aggravation I had to deal with. My advice is STAY AWAY from Mac Express. Don't waste your time dealing with amateurs and purchase any Apple equipment directly from an Apple Store. Very disappointed and no longer a customer of Mac Express.

Horrible horrible experience getting my iPhone 6 fixed. Told me 24 hrs, maybe 48 hrs tonged it back.....NOT. Could not fix it themselves, lack of experience both with dealing with an Apple product and bad bad bad customer service. Explained to me without first asking that they sent my iPhone to Apple in CA for repair. Gave me no opportunity to come up with a Plan B or ask if I wanted to do that.. Simply sent it off and said, sorry, must have been a miscommunication and nothing we can do. No loaner phone, nothing. Run away from this franchise.mit is not even a real Apple Store. Drive to Braintree, Boston or Providence to a real Apple Store.

My first time at the Mac Express was this past weekend on tax free weekend. In and out with no issues!!!! didn't feel rushed and they helped me make the right choice on my first mac... unlike Best Buy. by the way, BB they aren't priced higher!



Thanks guys!