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J
jbrandl

08/30/2011

Provided by YP.com
If I could give them a zero, I...

If I could give them a zero, I would. The staff is very nice, but my problem has nothing to do with customer service. I purchased two puppies, a bullmastif and a "golden retriever", two years ago from this place and the "golden retriever" is not pure bred and when I questioned it a few weeks after purchasing her they tried to tell me that the hair changes 5-6 times before she will be full grown and that they stood by the paperwork that claimed she was a golden. Needless to say, she is not. For the price of $1500.00 you would think that when we got in toulch with the ownership they would at least return a phone call, nope! Now the bullmastif is sick. We believe he has hip dysplasia. He was a $2600.00 dog. These people have really screwed us over, and of course we love them both and are going to do what is best for them. But I think that it is absolutely irresponsible that the ownership is not even willing to take any responsibility for this. They should be shut down. Next step BBB, and then channel ten. Shame on them!!

More Business Info

Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: 757-499-2171

TollFree: 800-522-8503

Payment method
all major credit cards, amex, visa, discover, mastercard
Location
Pembroke Mall
Category
Pet Stores
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