Merchant's Tire and Auto Service Center

Write a Review757-363-8090

CLOSED NOW - Opens at 9:00am

I would not recommend this place to my worst enemy. I took my car in after it was stolen from my home. No one informed of the cost of the inspection before they were done on the car. Then after the inspection they informed me that the frame needed almost 2,000 dollars worth of work. He then informed me that he wouldn't recommend putting anymore money into it. Then he proceeded to tell me that the total of the work would be $126.00. Normally if a mechanic can not help you they don't charge you. I will be getting a second opinion tomorrow!!!!! DO NOT USE THIS MERCHANT TIRE!!!

I took my car in for inspection. They told me it would require $650 worth of work on the front end to pass. I told them to flunk it and I took it to my mechanic. He said there was nothing wrong and no repair was necessary. In addition, it had a serious oil leak which Merchants failed to detect. The oil filter was loose and he had to add 4 quarts of oil. The last place to change the oil was this Merchants. Without having any repairs done, I took the car to another inspector who passed it. I called the service manager at Merchants and asked him what he thought. He said it was unfortunate. After some prodding his only offer was to refund my inspection fee. He didn't even ask my name so that he could research the situation and deal with his inspector. DO NOT UNDER ANY CIRCUMSTANCES TAKE YOUR CAR TO THIS MERCHANTS.