Head to Toe Salon

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I live here year round with that being said I needed a Nail tech I could depend on( I get a pedicure every 4 weeks ) so in my search I found a wonderful little salon on Shamrock Rd here in Venice -Lorrain's Nail Closet -this woman is very dependable ,clean & so very friendly-she is very honest with you -she will not RUSH you through your appointment -she will help you with any issues that may arise-I am looking forward to my 5th visit -give her a try I think you will like your experience -Anne-Marie- Venice fl

My first appointment with Kate was for a Mani Pedi on November 22 that I bought via Groupon. When I came in she looked at my nails and felt they were damaged. She sold me a $16 keratin product to apply to my nails so they could heal for awhile. Then I returned for my second appointment on November 29 at 4. The 2 hairdressers told me she just left. One told me I should call Kate and tell her to get her a** over here. Kate was called 3 times but didn't call back until I left her the 3rd message saying that I am requesting my money back from Groupon. She called back ASAP and said she had me down for Friday. No way. I've have a big event posted in my appointment book for that Friday. I paid $24 for a gelish Mani Pedi. Great price for me but I think Kate probably thought it was not worth her time. If she has something better to do she is pretty good at putting you off. I didn't let her get away with inconveniencing me twice and upselling. Groupon refunded my money and I got $16 back from Kate for the useless little $16 bottle of nail oil she insisted I need. If she has something better to do she will stand you up. I was not greeted by the women when I walked in either time BUT when my husband walked in to return the bottle those ladies went right to him all smiles with their backs straight like I knew they would, that is why I asked him to return the bottle and get the $16 back. Kate could have refunded my money via PayPal instead of inconveniencing me a third time. Certainly she can't use an open used bottle.