SERVPRO of Champaign/Urbana

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Thank you, Thank you, Thank you!! Every time that I have called for myself, friends, and/or family, Dave and Suzie have been easy to talk to and have been over immediately to evaluate the problem. Their employees are friendly and competent and know how important it is to get "life back to normal" as quickly as possible. I wouldn't call anyone else!!

I went into the Vermilion shop to inquire about some services I need for my home and as I walk in all I overheard was employees talking about another employee and how they were all drunk the night before at the local bar. I have now taken my business else where and your employees at that shop should be ashamed of them selves. I will tell every one I know to take their business some where else, As for the management staff you should be embarrassed that you have such rude and mean people working for the company. Servpro are terrible people!!

I went into the Vermilion shop to inquire about some services I need for my home and as I walk in all I overheard was employees talking about another employee and how they were all drunk the night before at the local bar. I have now taken my business else where and your employees at that shop should be ashamed of them selves. I will tell every one I know to take their business some where else, As for the management staff you should be embarrassed that you have such rude and mean people working for the company. Servpro are terrible people!!

I was called by a frantic former customer of mine about her basement. It was flooding. We had recently had a ton of rains and her sump pump had been making funny noises so she was unplugging it at night so she could sleep and letting the water back up pump take over. Not what I would have done, but that is beside the point. We were actually scheduled to come take a look at it later this week. But then the flood came.After she contacted us, she got on the phone with her insurance company and they suggested Servpro come and do the clean up. We were ready to do whatever we had to do to clean the mess up but we are not truly equipped to do water extraction. So needless to say I was just as relieved when Servpro showed up shortly after we got there. They got right to work explaining to her what they could do and how the insurance company handled this. After all, this is what they do all the time.There was a lot of stuff stored in this basement, so we helped our client make some room in