Spinecare Center

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All they want to do is give a facet epidural or injection of some sort that doesn't help the pain after a couple of days. Between what I owed and my insurance payed, it ran about $700 each time. The call back nurse tried to help me..the doctor could care less.

I've heard Dr Spruill is a great doc, but the process is screwed up! If there's something I hate, it's being lied to. I was told it would take 3-5 days to get authorization for a MRI. I was told a request was sent to insurance on Monday, but when I called my insurance company Wednesday, no request had been sent to them. I waited an entire week in pain for an epidural approval. I was informed by my insurance company that it only takes a matter of MINUTES to process that request via telephone. So, they lie to you and make you sit in pain and wait while they twiddle their thumbs. Also, their nurse line is iffy on call backs. If they make you wait, call and raise a stink until you are heard! Also, check behind them with your insurance. How much longer does it take to call for a authorization than to write a form and fax it? (Which in my case, wasn't faxed). I would think patients would be worth those mere minutes and everyone deserves truth. ..especially from medical PROFESSIONALS.