Enterprise Rent-A-Car

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I was given a great quote & the rep in the phone & in person was extremely nice. The car on the other was a big nasty. The back seats has something white on them as well as the back floor mat. The back glass was smeared with finger prints. The tire pressure light stayed on the entire 11 days I had the car although I was told it would reset. However, thevdhicke wasgoid on gas,

When I picked up my car I noticed that it was dirty inside and out. It reaked of cigarette smoke. II expected a clean car if nothing else. When I looked at the service agreement that was emailed to me it said I had called back after pickup to report a problem. This was not true and my complaint about it was dismissed when I returned the car. I was told "we rent many cars every day we probably got you mixed up with someone else." There was no cruise control. basically the car was a dud. I was also charged the full amount even though I returned the car early. The two service agents that I worked with do not care about what they are doing at Enterprise Tuscaloosa.

They work with you and get you in and out they have a very good attitude no matter how big or small the problem is

This location of Enterprise has always gone above and beyond to ensure we were satisfied Customers.

Very nice e staff, nice car with great gas mileage.

Staff was very professional and timely in their services through and through.

Services a little slow, other than that everything was great.

The service was ok but really slow. The car we got had a passenger door that sounded like it was going to fall off. The tire pressure light stayed on, and I had to buy fuses to repair the 12v outlets so we could charge our mobile devices and GPS.