Smith Lonnie R MD

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First off, highly unprofessional. I made a follow up appointment then got a call that they needed me to reschedule so, I did. Frustrating but no big deal. Then the day of my appointment they called me two and a half hours before my saying that the doctor was running late. The lady on the phone asked if I wanted to reschedule or still come in. I said well if I can, I 'd still like to come. What time? She said to still come at my original time. I said, okay cool. Keep in mind I live an hour away from this office but they could get me in sooner than an office around me. When I get there, the office is empty except for two people at the front desk. They looked at me like why are you here and told me the doctor is running late he had an emergency surgery. I said, so he's not here? They said no and he will not be coming. I was a little more frustrated now because I was told to still come in. They said he had JUST called to let them know but apparently the rest of the office knew since no one else was in there like normally. Today, I finally was able to see the doctor. The lady at the front desk asked me if I wanted to pay my copay I said not really being nice and laughing. She even laughed too. I told her what happened and that I had to keep wasting time and money to get down there. Everyone has jobs and lives so changing the appointment and showing up to nothing is not good. She was not going to budge one bit or try to say sorry. Finally, my mom got up and told her they need to accommodate me some how. Either a cheaper copay or whatever. She said she would talk to the doctor. I said thank you because really that's all I wanted. I also told her that I know it is not her fault at all cause I felt like she felt I was attacking her. I then sat down I thought we were ok. A few minutes later she stood up from her desk and in not a nice voice said what if it was you having surgery!? Would you want the doctor to leave you in the middle of the surgery?! Something along those lines. I was SHOCKED. I thought I was nice and I don't know why she was SO upset. All I was saying was next time I would have liked a call saying not to come in. She basically kept telling me I was wrong. The doctor ended up telling her that I had to pay if I wanted to see him so shocked and unfortunately I did. Three men came in after me. One of them said he was way early but was waiting. She took him in at my appointment time... I think he said his appt. was at 2:45 when mine was at 2:15. Then she took in the other guy that came in after me. Finally, I was taken in at EXACTLY 2:45. It was really obvious that she did that on purpose and so unprofessional. I feel like there was nothing I did that should have made her that angry. Maybe she was having a bad day but she was extra nice to everyone else. When I got home I called the office and asked if I could talk to the office manager. Well, it was her and she said she was the office manager after a pause on the phone. I couldn't believe it and still am not sure if I believe she is. I will not be going back to this place at all. The doctor knew what was going on and in my 2 minute appt. he never said one word about it. Not even a sorry about that. I do NOT recommend. I have NEVER had an experience like this in my life. Most offices are accommodating and caring. Really unfortunate.