Scrub-Bees Apparel Co

Write a Review520-885-7978

CLOSED NOW - Opens at 8:00am

I don't like to write anything negative, especially when it's someone's business, but I keep thinking how much I wish someone else had written a warning and then I wouldn't have had to go through what I did, so hopefully this will help someone else. My daughter needed scrubs and so we got them from Srub-Bees, and when she found some bottoms somewhere else that fit better because they were not draw string, we decided to return the bottoms that we got at Scub-Bees. We were told we could do that within 30 days with no problem. The first time we tried to return them, the store had closed early and we drove 30 minutes for nothing. Then when we called next time to be sure they would be there, we were told that the only time we could return anything was in the morning when the owner was there. So the third time we went to return them, we went early and the owner was there. He was unbelievably rude and angry because he wanted us to do an exchange instead of a return. He told us that "That's why we have dressing rooms, so you know how they fit you before you leave the store". He literally YELLED at me as if I was some out of control kid who needed a disciplining lesson, and I was shocked to say the least. He charged a 10% restocking fee and then didn't give me back my tax, he only gave me the cost of the clothes themselves. I tried to tell him that the sales lady needed to tell me when I asked her about their return policy, that I could only come in the mornings and that there was a fee for returns, and he promptly interrupted me and told me that I was not listening to him as he ranted and raved about why he deserved to charged a fee for returns. I was obviously very frustrated, but I still remained calm and did not raise my voice, but then he told me that I was so pissed off at him that it didn't matter what he did I was going to be angry no matter what he did and that he couldn't win. I found that almost amusing since I had hardly had a chance to get a word in and he was the one going off in a fit of rude anger to me. In the end we went to Jeri's Uniforms and were very happy with the service. We even had to return a couple shirts, and they were very pleasant about it. Now that's how you get repeat business.