Plunkett's Office Products

Write a Review520-886-0400

CLOSED NOW - Opens at 9:30am

I have been a loyal customer of your stores for the past 5 years, I have time and again received greatservice at other Hallmark stores with USPS sub stations. which is one of the main reasons I stopped at your store. But to my surprise, on thedate of 23rd April 2019, I was at the receiving end of some very poor service at your store.On the said date, I brought in packages for shipment. All labeled were prepaid and ready to go. I thought I would drop my packages of and that was it. Our business sent a tub of 35 packages that Hallmark deemed unshipable 6 days later after drop off. . Our business is a ecommerce store that sells electronic cigarrettes and is a family owned business that has been operating in Tucson AZ for over 10 years. They took our packages out of the mail because they said we needed certifications to ship these items. (Which is not true at all) We discovered this 6 day later after the packages were dropped off. We spent the entire day trying to located these pacakges becuase Hallmark could not tell us were they were. After contacting consumer affairs and the post master we were able to locate our packages. Now we have 25-30 customer upset because their packages have not been delivered. They had no supporting reason legally to do this. I would recommend your employess get training and educated with the mailing requirements of the postal service and not make up your own rules. We have spent hours replying to our customers explaining this mess. We also lost money for customers asking for refunds for product not recieved. Anyway. this was a brutal mess and one of the worst experices I have had as a business owner . I would stay away if your business ships. The bottom line is that they do not want your prepaid pacakges dropped of there. This is because they do not make money on prepaid labels. In effort to make this point you get this.