Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.

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P
pam4476

10/22/2011

Provided by YP.com
POOR SERVICE AND MISLEADING SA...

POOR SERVICE AND MISLEADING SALES TACTICS. I spent $900 @ Firestone earlier this year on a brake job; yet my left rear brake caliper seized yesterday. I called the Firestone store that did the job and was told the caliper was under lifetime warranty, just bring it back in. Since I'd moved to Tucker, I called the Northlake Parkway store and made an appointment for Noon. I was told the part was under warranty, but it had expired 2,000 miles ago, but they'd replace it for me anyway. I told him the other store had said "lifetime" and he said, "Right, we're going to replace it for you. (So, why the 2,000 miles expiration story?) But, it will be $140 for the brake hose and $62 for a brake flush and we also recommend you replace all your sparkplugs, that'll be over $400. I declined everything but the hose (I was trapped); he persisted on the brake flush, so I relented. (Why do I have to defend myself?) TWO HOURS LATER I saw no one working on my car, so I asked about status. A clerk checked and discovered "they" had sent the wrong size caliper and someone had to go to the parts store and get the right one. He said, "No one told you about this?" I said, no, that would have been nice. One more hour later the job was done. I spent $200 and 3 hours of my Saturday replacing a part I'd already paid for. BEWARE single ladies - they plan to take advantage of you.

More Business Info

Whatever You Drive, Drive A Firestone

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

Fax: 770-493-4545

TollFree: 800-997-9115

Call Us: 800-997-9115

Services/Products
Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
Brands
Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
Payment method
master card, visa, amex, discover
Social Links
Categories
Wheel Alignment-Frame & Axle Servicing-Automotive, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers
Other Information

Emergency Service: No

Express Maintenance: Yes

Fleet Services: No

Free Estimates: Yes

Parts Available: No

Rental Cars Available: No

Road Side Assistance: No

Shuttle Service: No

Towing: No

Wi-Fi: No

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