Palermo's of Hamilton

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We've been happy ordering from Palermo's for a long time, up until the past few weeks. Unfortunately there was problems with my food the past 3 times I've ordered. The first two times I complained, Palermo's was gracious and brought back the correct order. The third time I was asked by the RUDE manager to find another business to frequent. I was so offended that I drove over with my family to talk to the owner. I wanted to tell him how much we love their food and that I'm not trying to cause trouble, I just want to get the correct food I ordered. Well, the owner stepped up about an inch from my husband's face and heatedly said we should take this outside. At this point I know I'm not getting an apology and now I want all of my money back after being treated so poorly! He kept antagonizing my husband by talking angrily right in his face and I really thought the owner was going to hit him. I was horrified by this entire interaction and will NEVER go there again. The customer

Wow. What a great family restaurant. The menu is superb. Chix francais excellent. Pasta is perfectly cooked. The servers are so friendly and make such a nice evening out. Highly recommend this restaurant.

They make the BEST tomato pies! The owners have done a GREAT job of remodeling and have given their establishment a wonderful family atmosphere. The service I received was top notch. All of their staff works together like a family, they are personable with the customers and they making their customers dinning experience very pleasant.

They make the BEST tomato pies! The owners have done a GREAT job of remodeling and have given their establishment a wonderful family atmosphere. The service I received was top notch. All of their staff works together like a family, they are personable with the customers and they making their customers dinning experience very pleasant.