Concepts In Travel

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My family and I are so grateful to Lisa at Concepts in Travel. She recommended the most beautiful resort and at a fair price. When our plane was delayed on our way out of town and caused us to miss our connecting flight and show up at our resort one day late Lisa was on it and took care of everything. She got us an extra night stay and re-arranged our flights for the way home and it didn't cost us anything more. She was very reachable and dependable. We will definitely look her up for our next trip.

Terrible service , i guess if you have Rena plan your whole vacay you will get more attn.

I'm was sorry to read the other persons experience with this agency. I was just looking them up to book another trip and saw the review. I had to comment.



I have booked over 20 trips with this agency, over many years. I have found them to be friendly, helpful and attentive. When there has been a glitch ( through no fault of my agent, flight delays/missing connection), I've reached my agent at home and she made a poor sithuation better.

I have recommended this agency to my family and many friends. All have told me good things.

I used this travel agency to book a vacation for 9 family members to Hawaii. I was never told that there was a non-stop, so of course we had to change planes. Our seats were no where near each other on either legs of the the 12 hour trip. My 8 year old wasn't even given the seat next to me and my husband was no where near me on either one coming or going. I definitely requested seats together and was told NO PROBLEM!! Our (4) hotel rooms were supposed to be next to each other and they were anywhere from floor 5 to 19 (not even close). The hotel said they were not booked together like that, even though I was told by Concepts in Travel that they were.Our transportation from the hotel to the airport for our departure was apparently "not" booked efficiently because we were told we weren't on the schedule. I called Concepts in Travel. No answer, I had to leave a message letting them know. I NEVER EVEN GOT A CALL BACK, EVER! Not even a follow up after recieving my panicked message. No concern, no nothing. They got paid, so they don't care beyond payment.We were given a 9:10 pm flight so we were supposed to have a late check out of the hotel. Nope! That wasn't booked either, we had to check out at 12:00 pm.I am not new to traveling. I have always made these types of requests and have never had trouble (until this).My requests were not asking too much. To be next to my husband and 8 year old?? To be close to my elderly father's hotel room? To have efficient transportation to the airport? Come on, one mistake, maybe even two, but not all this.DO NOT TRUST CONCEPTS IN TRAVEL! USE SOMEONE ELSE!!