D & R Pool Sales LLC

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CLOSED NOW - Opens at 11:00am

I contacted them because they had great reviews and ratings. I was put on the schedule and told to text my address to Steve who does the installs. He never showed up or called on the day I was scheduled. I called back and Steve told me that he never got the text after I told him that i text him right after we spoke on the phone. I set another appointment, Steve came on time and never knocked or called just walks into my backyard. What if my wife was tanning or something? I didn't say anything about it but went out to speak to him. He told me that there was electrical that needed done and i said i would get it fixed but he couldn't do anything till its done which means it would be at least another 3 weeks. I was upset and said I'll find another company and told him i was upset that he never contacted me from the previous appointment. Then starts raising his voice pointing at me saying i never text and when i said i did he then starts shouting until i told him to get off my property. He laughs and keeps yelling oh ill leave. I call in to complain and they literally told me that i should find another place and i could keep venting if i wanted to but they weren't going to do a thing.
I have the whole thing on camera and my neighbor was out who watched and heard the whole thing. I'm shocked by their dismissive attitude and by Steve all together.

Everyone is very helpful and willing to take time to educate on needs for caring for your pool. Outstanding customer service and products!

Love D&R! They have been so helpful and knowledgeable with getting our new pool installed and running. Ron has always been so friendly and helpful, my kids even love going to the pool shop!