US Heating and Air Conditioning

Write a Review813-623-5818

Be warned. Do not use this company. Terrible customer service. They are rude. They do not show up on time or call you back. After the first tech did not show up on time (after waiting 3 hours) I was told by the second tech that my problem was a quick fix, the parts could be purchased locally. After one week, I had not heard from them so I tried to call them back on multiple occasions to find out what the delays were. The first time I called I was told that they did not know what the hold up was and that I would be called back. After waiting two more days with no call back, I called them again and after being left on hold for 10 minutes I was told that they still didn't know what the hold up was, but I could expect to have a tech show up...3 days later. When I called to complain about the service I was told I could "take it or leave it". The customer service person told me to stop 'brow beating' her and actually hung up on me while I was talking to her. DO NOT USE THIS COMPANY.

I wish I could give them just half a star as their rating. I had water running out of my hotwater heater. I could not get the valve to shut off completely and yet I was told it was not an emergency. They never once said anything about shutting off the breaker to the heater! Days later and numerous phone calls they still had not came to even look at my problem. I use American Home Shield Insurance. The service call had been pre-paid. Finally, Home Shield sent out Watershed. Watershed came out after 5pm and called they next morning to say they were on their way with my new hotwater heater. Watershed exceeded all service expectations while US Heating and AC gave nothing but excuses. If you have Home Shield refuse the (dis)servies of US Heating and AC. If you are in need of services, you will not get any from US Heating and AC.