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CB
C B.

10/27/2015

Provided by YP.com

The work that was done was good but I was overcharged and lied to. I had to get a loan for the $2,200 to have my clutch replaced. When I come to pick it up I was told I still owed $56. That was not part of the quote. I was told it was because they forgot to add the tax on the quote and that they used more brake fluid to flush the hydraulic system then they thought they would. What could I do? I needed my car, so I paid the amount owed. I looked at the quote and the final receipt when I got home. The tax was on the quote. $41 of that $56 was just an increase in labor. The remaining $15 was for the fluid and tax associated with that. That is not good practice. My car also is small and doesn't even hold $15 worth of brake fluid (and I was already paying for $22+tax). They also told me that my back brakes were bad (they squeak a little on a hard stop and have since I got the car 80,000 miles ago). They said what needed to be done was to replace the rotors, shoes, drum, all the hardware (pretty much everything back there). The rotors believe it are not are actually fine and so is the drum. None of the hardware is broken or badly worn, it's fine too. I just need new shoes because they are showing significant wear. The work that was done was good and the people there are very nice. BUT. I will not be taking my car back to this business. I need someone who is honest with me and not changing their labor cost by any amount (especially once it has already been paid for).

More Business Info

Hours
Regular Hours
Mon - Fri:
Brands
Napa, Raybestos
Payment method
master card, visa, amex, discover
Categories
Automobile Diagnostic Service, Auto Engine Rebuilding, Auto Repair & Service, Auto Transmission, Automobile Air Conditioning Equipment-Service & Repair, Automobile Electric Service, Automobile Inspection Stations & Services, Automotive Tune Up Service, Brake Repair, Engine Rebuilding & Exchange, Wheel Alignment-Frame & Axle Servicing-Automotive
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