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NOVO 1 is one of the leading communications and market research firms in the United States. The company s areas of expertise include market research and analysis, direct mail design, digital production and processing, inbound and outbound customer contact centers, inventory reporting and response analysis, and online customer service systems. It offers a variety of services, including brand marketing, public relations, and crisis and issues management. The market research activities undertaken by the firm includes studies to help develop brand positioning and product pricing, customer loyalty initiatives, and employee satisfaction surveys. The company offers its services to more than 400 clients in various sectors, including financial services, health care and nonprofit organizations, publishing houses, and telecommunication companies. NOVO 1 is headquartered in Waukesha, Wis., and has branch offices located in Illinois, Texas, Florida, Maryland and Utah.