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06/15/2011Provided by Citysearch
I called for a quote to clean out a drain. They would not give even an estimate, but would come out to give me one for the $79 service charge.
I told the person on the phone that another place had quoted a price over $300, and she said that sounded extreme. I agreed, so based on that, I asked them to come out.
They came so late that I could not afford to go another day to get someone else.
On arrival, they quoted $365 to do a basic job (to just ""poke a hole in the clog"".......Their words, not mine), $650 for a better job, or $950 to do a good job.
Now I understand why they won't quote their prices over the phone.
I'm also a bit suspicious of some of these reviews. 7 reviews in a week that all sound like they were written by a professional marketing person (or an employee).
I would not use them again. I have no problem with making a profit, but this was rediculous. Just be honest up front.
04/06/2010Provided by Citysearch
I had a problem with a drain/vent issue in a house and called to ask them to perform a service that I thought would help. Ann called one of their master plumbers who diagnosed the problem over the phone, told me he would be glad to come out to look, remove the toilet and mini-cam the line but that it would not fix the problem, and offered suggestions on what to do to alleviate the issue without major repairs. No charge. Try that with anybody else. The next time I need plumbing they will get the call and price will not be the consideration - You do get what you pay for!
09/28/2009Provided by Citysearch
I called these guys on Friday and they were ready to show up late Monday or Tuesday morning. I mentioned I needed the work done by noon so I could get to work and they lady dispatcher made a couple of calls with the techs and worked around my schedule.
I received a call on Monday morning letting me know when the certified plumber would arrive and he was on time. I was already prepped before hand on the flat rate fee that gets charged on top of and regardless of work completed.
The individual that came out was very professional in appearance and actions. He was thorough in all explanations and gave multiple options in how to fix the problem. There was no pressure sales of ""yes you could go with the minimum but you will just be calling me 90 days from now to install the maximum priced option"".
The guy also shows up with a nice size truck that is basically a rolling inventory of parts. So no issue in identifying the problem and then re-scheduling for them to go get the parts and come back out to fix the problem.
My only con is the price, but not really a con, because I believe you get what you pay for. With the extra cost you get an experienced certified tech that is courteous, professional, and knows what he is doing.
And yes he did wear the booties that everyone else comments about...
Overall a good experience.
02/06/2009Provided by Citysearch
WHAT EVER needs fixin' in your abode in the way of plumbing, bathroom or kitchen can be fixed promptly, perfectly, and as promised! Arrow has been my friendly plumber for many years, through many needs. Love the surgical booties they wear on their shoes and their clean uniforms: there is no mess when they leave either. Dread the blll, but one gets what they pay for, and then some!
01/31/2009Provided by Citysearch
Arrow Plumbing reacts very quickly and professionally. I have a couple of rentals and Arrow deals directly with my tenants in an extremely professional manner. Highly reccommend!
01/27/2009Provided by Citysearch
I am so glad that I use Arrow Plumbing. As a single female who owns a home and is responsible for the management of my boss's home I would not know who else to use other than Arrow Plumbing. All members of the company are the wonderful. I rely on them for honest, timely and top-notch technical service. I'm not just a ""nameless"" caller on the telephone. I have no hesitation in recommending anyone calling and requesting their assistance with any plumbing needs.
01/24/2009Provided by Citysearch
We have used other plumbers at differnet times on the past, but we have found that Arrow Plumbing is the way to go. They are committed to their customers, and the job is not finished until it is done correctly. Thanks Arrow Plumbing!
01/22/2009Provided by Citysearch
Arrow Plumbing is a top notch family-owned company. All of their plumbers have been very professional, competent, and a true delight to work with. I appreciate their attention to detail (they even put on booties to keep the carpet clean) and the quality of their work is truly unmatched. I like what they call their ?straight forward pricing? ? the price they quote, is they price you pay (instead of paying by the hour and having someone linger for 3 hours on what should be a 30 minute job)! I highly recommend Arrow Plumbing and have nothing but the best to say about this company.
We have used Arrow for over 20 years. They never fail to be on time, get the job done at a reasonable cost. Provide excellent service and follow up. We would never use another plumbing company.
A year ago, I called Arrow Plumbing because I was having trouble with my old water heater. The water heater we had was rusted old and probably too small for the house we have anyway. The plumber and his helper showed up to my door and put on these red slipper things on their feet to protect my carpet--Kind of cool. I have never seen that before, but I appreciated the fact that they actually seemed to care about me and my home. Anyway, the plumber gave me several estimates for different water heaters and I chose to go with a tankless. The guys were actually able to put it in that very day. That night I took the longest shower of my life! I am very happy with my tankless water heater and I was very happy with this company being able to install it the same day I needed it. Overall I am happy.
I never thought I would write a review for a plumbing company, but this one is worth writing about! I am use to plumbers being very unprofessional, but these guys we up front with what everything would cost and how they were going to repair my water leak in the front yard from the very beginning. They drove up in their bight yellow truck and were very courteous in explaining exactly what was wrong and what it would take to fix. They were great from beginning to end and YES I WILL USE THEM AGAIN!
11/09/2006Provided by Citysearch
$79 service call + quoted over $200 + tax to install a new toilet and remove the old one. Total with tax would be over $300 and cost more than the toilet itself. Call someone else to install a toilet!
07/27/2006Provided by Citysearch
Arrow detected and fixed a number of leaks that occurred after I had my foundation repaired. They even emailed me the video inspection of my pipes for my records. I still love my tankless water heater Arrow put in months ago too. Very professional company.
07/18/2006Provided by Citysearch
Did the work and the jury is still out on that one...in the meantime they were unprofessional and had no customer service skills. Do not feel they were trustworthy either. Would not recommend to anyone.
More Business Info
24 Hour Expert Plumbing Service in Sugar Land, Fort Bend County & throughout the Greater Houston Area
- Business History
- Family Owned and Operated since 1977 with Master Plumbers
- Regular Hours
Mon - Sun:
- Electronic Leak Detection
- Trenchless Excavation
- Water Heater Maintenance
- Bath & Kitchen Remodeling
- Unclogging & Cleaning
- Water Leaks
- Water Heater Repair
- Copper Piping
- Plumbing Installation
- Burst Pipe Repair
- New Plumbing Installations
- Video Inspections
- Emergency Service
- 24 Hour Plumber
- Sewer Repair & Replacement
- Water Lines
- Water Treatment
- Tankless Water Heater Repair
- Leak Detection Services
- Drain Cleaning
- Online Scheduling
- Sewer Cleanout Installation
- Septic Tank Treatment
- Drain Maintenance & Repair
- Drain Repair
- Water Softener Maintenance
- Drain Trap Treatment
- Septic Pumping
- Electric Snake Service
- Plumbing Contractors Commercial
- Sewer Lines
- Water Heater Installation
- Rooter Service
- Home Maintenance Programs
- Trenchless Repair
- Electronic Line Locating
- Leak Repair
- Drain Maintenance
- Tankless Water Heaters
- Water Heater Parts
- Water Heaters
- Carbon Filters
- Filter Cartridges
- Commercial Water Heaters
- pH Neutralizers
- Tank Water Heaters
- AO Smith, American Standard, American Water Heater, Bradford White, Delta, Kohler, Moen
- Payment method
- check, discover, master card, visa, amex
- Serving the Greater Houston, Sugar Land, River Oaks, Pearland, & Fort Bend County
- Sugar Creek
- All Plumbing Services with Upfront Pricing and 24 HOUR EMERGENCY SERVICE LIVE ANSWER
- Social Links
- Plumbers, Altering & Remodeling Contractors, Building Contractors, Building Contractors-Commercial & Industrial, Water Filtration & Purification Equipment, Water Heater Repair, Water Heaters, Water Softening & Conditioning Equipment & Service
- Other Information
Services: Electronic Leak Detection, Trenchless Excavation, Water Heater Maintenance, Bath & Kitchen Remodeling, Unclogging & Cleaning, Water Leaks, Water Heater Repair, Repiping, Copper Piping, Plumbing Installation, Burst Pipe Repair, New Plumbing Installations, Video Inspections, Emergency Service, 24 Hour Plumber, Sewer Repair & Replacement, Water Lines, Water Treatment, Tankless Water Heater Repair, Leak Detection Services, Drain Cleaning, Online Scheduling, Sewer Cleanout Installation, Septic Tank Treatment, Drain Maintenance & Repair, Construction, Drain Repair, Water Softener Maintenance, Drain Trap Treatment, Septic Pumping, Electric Snake Service, Plumbing Contractors Commercial, Sewer Lines, Water Heater Installation, Rooter Service, Home Maintenance Programs, Trenchless Repair, Electronic Line Locating, Leak Repair, Drain Maintenance
Areas of Expertise: Bathroom Remodel, Kitchen Remodel
Emergency Service: Yes