05/23/2018Provided by YP.com
Orlando#689 was extremely helpful and helped us understand what exactly was happening and what he was doing.
04/07/2018Provided by YP.com
Until today I hadn't ever thought of using another company for plumbing issues. I always stuck with a handy man family member or someone who I have worked with many times before... however, the tub drain in my 1888 yr old house was clogged and all the do it yourself measures weren't working. An old house means a lot of hidden and outdated plumbing which I wanted someone with loads of experience to handle. I bit the bullet and called Roto Rooter, within three hours they were here and with awesome and professional attitudes. Roto Rooter also looks at the problem, comes up with a diagnosis and then gives you the price. We went forward, and an hour later they had unclogged the drain and even did something extra with the toilet as a friendly gesture. I could tell they cared about the people they are helping and they really enjoyed their work. I highly recommend them.
03/25/2018Provided by YP.com
I had a leak in my laundry room and I was able to schedule an appointment for next day. The technician #2176 arrived earlier than appointment and had called to tell me so. He was very friendly and professional and helped me with all of my questions that I had and also solve the problem. I would recommend them to friends. Roto Rooter would be my go to for any future plumbing problems. Everyone was friendly and helpful from my first call to the technician. Everyone deserves a 100
01/27/2018Provided by YP.com
orlando was the technician sent out by roto rooter to take care of our problem. came late at night was very professional and came back early the next day to finish the job. In addition his advice probably s us thousands of dollars.I could not I have been happier with our experience.
12/28/2017Provided by YP.com
My review of the plumbing service provided on 12/27/17 was very positive. An immediate appointment was arranged to clear a severe kitchen sink clog.
The operator addressed my issue with courtesy and respect. The plumber approached the plumbing problem with professionalism and effectiveness.
Ten years ago I used rotor rotor services resulting in a positive outcome. I am happy to express the same result to the day. The six month warrenty for the plumming services provided is an added benefit.
I would highly recommened Rotor Rotor to my family and friends.
05/13/2017Provided by YP.com
We had an EXCELLENT experience thus far. All staff were thorough and patient with us, under a stressful situation. Many thanks to all involved. From the dispatcher through the individual workers! They all deserve 100+.
09/28/2014Provided by YP.com
Stinky brown water in kitchen sink....after I plunged it myself!! Called and they came out on Saturday right away. Never thought I could get it done on a weekend. Darley was our tech and he was just the best.
06/24/2012Provided by Citysearch
What an exceptional job. We called them around 6:00pm Saturday night and were in the driveway a little after 7:00pm. Started out with what thought was a routine snake because one of our girls flushed a toy in the mail toilet in the house but tuned into much more. Water was going done but wouldn’t empty out completely. The tech decided wanted to snake from the septic and because knew was handicapped, he started digging out the septic for me when I went to get a shovel. Spent several hours snaking what ended up being a very clogged septic line all the time keeping my spirits up by joking and doing everything could to make me feel at ease. He even covered the septic with dirt even though I said I would do in the morning.
Can’t say enough for the gentleman that came out – would gladly ask for him again and actually will since will call during the week to get a quote to reseat a toilet that is leaking a bit. While I could do the job myself I don’t mind spending the money when I get superior service.
06/23/2012Provided by Citysearch
We had a clogged drain and Darley (our technician) showed up late on a Friday and did a great job getting the clog cleared. He was very professional and very clean. I would recomend Roto-Rooter to anyone and would gladly use them again.
05/25/2012Provided by Citysearch
All of a sudden my toilet wouln't flush and it made a weird hissing sound. I called Roto-Rooter and Jon #35-417 was there within 20 minutes. He fixed the problem, was kind about how old and crusty the fixture and pipes were. He finished the job quickly, and I was able to get to a meeting on time (that I was actually hoping I might have been able to miss). I will certainly call Roto-Rooter again.
05/17/2012Provided by Citysearch
We had water and sewage backing up into all the sinks in the house. Called Roto-Rooter of Stratford, Ct. They sent Tech Jon #35-417 immediately and he arrived within the hour. He was very personable and professional. He got right to work and fixed the problem quickly. If I ever need a Plumber again I will not hesitate to call them again!
02/24/2012Provided by Citysearch
I had a clogged kitchen sink and called Roto-Rooter in the morning and they were able to come to my house in the evening of the same day. There was no extra charge for evening hours which made it possible for me to not have to take time off from work. The technician that was sent over was respectful, on time, and appeared to be very knowlegeable about plumbing. He was able to clear the obstruction in my kitchen sink and now water is draining. He also cleaned up after the job was done. I am very satisfied with the service that I received from Roto-Rooter as a company and would recommend them to other people with plumbing problems.
01/02/2012Provided by Citysearch
Roto-Rooter Plumbers January 1, 2012.
New year's day with guests expected and the kitchen sink is leaking and is backed up. Called Roto-Rooter of Stratford to see if a plumber would make good on a recall. The experience starts with pleasant and helpful operator who assures us help will be there within two hours. Called again to let us know that the plumber was delayed at another job but will be there shortly. Louis came as promised and went about listening to and diagnosing our issue with a very professional demenor. Fixed the leak, determined the back up required more than a snaking and went about repiping the drainage.He kept good the Roto- Rooter guarantee of absolute satisfaction on a recall. OOPs, just as Louis is winding up, another unrelated leak. No problem, fixed it with a smile. Thank you Louis and Roto-Rooter. Next call will insist on Louis to come back out.
11/27/2011Provided by Citysearch
Louis was our tech he was an excellent plumber. He fixed our problem in a hurry. He was called out from Stratford to Meriden and was here in a timely manner. He was very professional and completed the repair quickly. I would absoltely call for him again. Louis tech# 2661 THANK YOU ALL AGAIN AND MOSTLY LOUIS!!!!
11/10/2011Provided by Citysearch
When on Saturday evening I discovered raw sewage backing up into my basement, I panicked. I called Roto-Rooter and Joe responded to my call. He worked until 2am and was still unable to resolve the issue. The next morning DJ and Richard showed up because they had to dig up the pipe outside of my house. They worked for several hours. And lastly, Peter arrived with the water jet and camera to eventually resolve the issue. These men worked very long and hard to resolve the problem - but they also did it pleasantly, and were conscious of the impact this was having on my household. It turned out to be a very expensive repair but I was really grateful for the excellent service and care I received in handling my crisis. Thanks!!!
10/26/2011Provided by Citysearch
The service was fast and efficient, and the price seemed reasonable. We called at 10:05 pm and they were at our house by 10:40pm. The plumber was very friendly and he unclogged our toilet in about 10 minutes. High marks for the Stratford, CT office.
10/18/2011Provided by Citysearch
Luis from Roto-Rooter saved the day.....There was a slow leak behind my shower wall from the hot/cold handles and after a period of time from the water building up, it leaked through the wall and down into the playroom ceiling not to mention the tub waste overflow that was original to the house built in 1965 needed to be replaced. I called various places for estimates and choose Roto-Rooter not based on their price, but based on Luis' quality of service, knowledge and professionalism. I was also impressed with their courteous customer service team who scheduled my appointments and answered all my questions. I need to replace the tiles in my shower and Luis said not a problem when the tile work is done, call him back and he'll come out and re-install the knob and the tub spout. A very satisfied customer!!
10/14/2011Provided by Citysearch
My kitchen sink was leaking and through references from friends and coworkers, I called roto-rooter.
I am very satisfied with their services. The estimate was free which was a plus. Job was professionally done by Louis. I felt the pricing was fair as well.
I will highly recommend this company. They have definitely become my first number to call for any other plumbing needs in the house.
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