Fremont Plaza Ace Hardware

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CLOSED NOW - Opens at 7:00am

In the past I have never been disappointed with the service and reliability of the personnel at Ace stores. That changed considerably this week. Needing a belt for a riding lawnmower mowing deck I supplied the personnel at the store with the previous belt to compare. He came back with one he said he directly compared with original. When I arrived 39 miles later installed it and the belt had grown 6 inches longer. Needless to say, not a happy camper. When I drove back 4 days later I was informed could not return without brown paper sleeve nor receive credit toward another purchase. So , it was my mistake...for not realizing their mistakes would eventually cause this scenario. Next scenario, will lament the passing of customer service to :make your money on the backs of your customers" or, in my case, "FORMER CUSTOMER"