Boxcarts Of Virginia, Inc.

Write a Review703-263-3300

CLOSED NOW - Opens at 8:30am

My name is Amy Stowell , Vice President and Co-Owner of BoxCart, and I would like to address the above review. As a small, family-owned business, we take pride in our reputation, and it comes as a shock that this customer was dissatisfied with BoxCart's services, because these issues were never communicated. He was very complimentary of our services, giving our crew the highest possible rating on their performance evaluation. I personally call after each service to make sure the job went smoothly, and no issues were raised. Regarding TV damage: I am unaware of any damage, and the customer did not submit a damage claim for his TV. Regardless of whether damage was visible or not, a claim form would have to be submitted, and the compensation would be based upon the elected insurance coverage chosen by the customer. Regarding access fees: Those who load their own belongings have free access at our facility. For those who engage BoxCart's loading services, BoxCart becomes liable for those goods; therefore, we inventory each item as it goes into the containers, noting the condition. The access fee simply covers our warehouseman's time to modify the inventory detail as items are added to or taken out of storage to ensure the inventory records remain accurate. I truly regret that this customer was unhappy with BoxCart's services. Again, I take the reputation of my company very seriously, and every concern is valid and important. However, I cannot address concerns which are not expressed. Please feel free to call or email me with any questions (office: 703-263-3300; email: [email protected])