09/13/2017Provided by YP.com
Roto-Rooter made it such a pleasant experience to schedule an appointment. Alan, called before he arrived at my home and he was friendly, professional, and skilled. He diagnosed our problem and stuck by his pricing. It was such a pleasure to do business with Alan and Roto-Rooter.
08/14/2017Provided by YP.com
Needed a sink pipe fixed and had toilet problems, which needed to be fixed asap as we were having 9 family members coming to stay with us. The woman on the phone was extremely patient as I had screaming boys in the back (also one of them wanted to say hi to her and she obliged). Our technician, Thomas was extremely friendly, personable and professional. He explained everything thoroughly and was able to fix the problems within a reasonable amount of time.
08/12/2017Provided by YP.com
Today's service by Jon was very professionally done and he provided quality work. He went the extra to be sure our issue was resolved. Great customer service is hard to come by but it was provided to us today. Thank you Roto-Rooter and Jon!!
08/11/2017Provided by YP.com
We just had Orlando come out and he was so nice and professional. It was so quick to get an appointment and overall great service!
08/03/2017Provided by YP.com
Best customer service and quality work! Also super speedy service. Their team is hard working and provides honest and reliable service. 100% recommend !!!
06/16/2017Provided by YP.com
I have a three family house, and the second floor apartment's kitchen sink backed up and water was backing up into it. Roto-Rooter came out on a Sunday and gave me a free estimate. There were some other drains in the building that had smaller problems. The service person gave me an estimate for snaking the one clogged drain, which I thought was really high. However, the problem needed to be fixed, so I said ok.
He then started working on the drain, and he was here for 2-2 1/2 hours. He told me how to deal with the other drain issues, and discounted the service in order to add in a bottle of maintenance liquid for the cost of the original estimate.
Needless to say, I was very happy, as was my tenant.
06/07/2017Provided by YP.com
My experience with Roto Rooters was excellent . The technician Franklin #2801, was great .. he arrived on site on time , was very knowledgeable and suggested the best way to get the issue fixed . The flushing system in the toilet didn't work , and he came up with tbt best way to get it fixed . I highly recommend Roto-rooters and Franklin
06/05/2017Provided by YP.com
I keep on keepin' on, returning to Roto-Rooter for services. Absolutely helpful, know what they're doing, and speedy. I had a toilet that would not flush, improper venting, and clogged lines. They fixed it all and home life is better than before.
05/29/2017Provided by YP.com
A two inch line was blocked. Mike showed up quickly and actually did a good job. Mike was very sales oriented. He show me a price list for different size lines -- Two sink lines where snaked -- $465 ( less $40 discount ) and half price for the second drain. Total - $657.50.
This was our first experience with a drain clog. Mike did a good job, and did attempt to sell me a drain preventative cleaner for $100 a bottle - ( 2 bottles were recommended). Check with a local plumber before proceeding with Roto-Rooter - to get comfort with the pricing before they begin. Although he did a good job, next time i will shop it with someone else.
03/24/2015Provided by YP.com
We had a problem with our kitchen sink and garbage disposal that backed up in the sink in our basement. The sink was full of nasty water that spilled out onto our basement floor. We called Roto-Rooter and within 1 hour the technician was there and had the problem resolved in a short time. They were really great.
My location is East Haven
02/06/2015Provided by YP.com
We were having a horrible catastrophe with our plumbing right before the first predicted blizzard of 2015. We were getting a backup of sewage into our sinks in the basement and our bathtub. We have 5 people living in the home-two be elderly, including my mother who has dementia. Believe it or not, we had the flu at that time and could not use the toilet. It was very stressful with everyone being sick and this plumbing issue happening at the same time. I contacted Roto Rooter the night before the blizzard, by computer to request an appt for the next day. They came by early afternoon. The first worker came with an 85 ft snake, but could not completely clear the tree roots and clog. He saw my anxiety and tried to contact the team that could send out a jet stream power machine, which could reach 135 ft to flush the pipes. He stayed for an extra 1/2 just to make sure the jet stream machine team would come before the storm got worse. It had already started to snow heavily, so this was a sacrifice on their part. I did not get charged for the first attempt to clear the pipes, because that is the policy of Roto Rooter to not charge if they can not fix the problem.
With the pipes being old, the jet stream team reduced the pressure of the machine to protect the pipes from breaking. We were given a 6 month guarantee that if the problem was not properly fixed, they would come back free of charge. All in all, my experience with all the workers has been very amazing in this day and age, when good service is hard to find. They tried to work with us in every way, including coming back free of charge to check a separate issue having to do with a fill valve problem with our toilet. I would recommened Roto Rooter for their professionalism, team effort, quality of machinery, warranty on the work done, and levels of service to make the job more efficient. Whether it is a simple or serious problem, Roto Rooter can help!
My location is Bridgeport,CT
03/11/2012Provided by Citysearch
Had a problem with my relatively new water heater - pilot light would not start at all.
Called Roto Rooter and had a 2-hour window appointment. Received a call back and was told technician would arrive in 20min, which he did.
Technician very experienced, quickly diagnosed cause to be a defective thermocouple, a very common problem for my water heater. Informed me the estimate upfront and discount coupon is available at their website (wasn't aware until he told me), which I promptly printed it out.
Within 15min, he fixed the problem as expected. Nice job!
Even though it was on the expensive side for such a short job, it was still in line with another estimate i received from another plumber.
Satfsfied customer overall.
12/26/2011Provided by Citysearch
Despite my initial concerns regarding the price and quality of hiring a national service, we received excellent service from Roto-Rooter of Stamford. We recently had a plumbing emergency on a weekend. Roto-rooter sent one of their techs, Louis (#2661) to the rescue. He was extremely courteous and did solid work to make sure our issue was resolved permanently. Thanks!
09/17/2011Provided by Citysearch
Needed someone fast to clear downspout getting water into the basement. Good news: Stamford sent a plumber fast. Bad News: he wanted to charge me an arm and a leg. First he told me he couldn't get on the roof, then that it would cost me $1300 for him to get on the roof. Then he said he could use a pressure hose from the ground, which would cost $800. I ended up paying $450. Pricing seemed completely arbitrary and based on what I was willing to pay under emergency conditions during a torrential multi-day downpour.
07/28/2011Provided by Citysearch
We had a major septic system backup which I cannot describe how disgusting it was! John Cronin (#5938) responded quickly and worked with our general contractor to locate a cleanout. Unfortunately, it was under the house in a very narrow crawl space. John eventually maneuvered himself into the crawl space and successfully snaked out the blockage. Unfortunately, it caused quite a mess under the house. John was kind enough to help with the cleanup! What a great guy, and we wouldn't hesitate to use him again. Congratulations to Roto-Rooter for hiring such a competent and friendly employee!
06/23/2011Provided by Citysearch
Called at 9am and had a great technician working on the problem that afternoon. Was a stubborn clog but Louis was persistent and he solved the problem.
He even gave me a home remedy for keeping the drain clean, Thanks for great service!
05/17/2011Provided by Citysearch
I completed two jobs with roto- rooter. Both times, I worked with Louis (#2661), who is friendly, neat and helpful. I live in the Newfield section of Stamford. Their dispatch was ""off"" on the arrival time for the first job. Louis went out of his way to bid on (the second job,) and came back with a competitive bid. There was a minor glitch with the hot water heater. But, this turned out to be my electrician's fault. Again, however, the dispatch sent the wrong type of technician initially and was ""off"" on the times. The best way to communicate is directly through the professional, not the dispatch.
Tracey from Stamford
04/03/2011Provided by Citysearch
I had a problem with my shower drain on March 12th, and Victor came and did a terrific job fixing it, in less than 30 minutes. He was great, friendly, and very helpful!
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