09/06/2019Provided by Yellow Pages
I had a plugged main drain and they came out and fixed it that night at 10pm to midnight. Scoped the line out to the street the next day and found that I had a kind of pipe called orangeburg made from rolled tar paper. the scope looked pretty bad. the pipe was coming apart, I asked when they could come out and fix it and they said tomorrow. They got all the liscenses and permits and in two days the job was done. Everyone was professional, courteous and knowledgeable. And a 20 yr transferable guarantee. thank you roto-rooter.
03/26/2019Provided by Yellow Pages
My first time experience with the company was great. My technician Franklin.T walked threw the steps clearly with me on my 2 toilets clogging up and talked about how the main drain line works. His knowledge was very helpful..definitely will give them a call back in the future if needed!
02/03/2019Provided by Yellow Pages
Penney Goins (8765) was at my home within two hours of calling for service. She was professional and very efficient. The problem was corrected within an hour. She was very neat and left no mess. I would not hesitate to use this company again because of my experience with Penney.
01/04/2019Provided by Yellow Pages
Terry was great! Came on New Years Day and went to work clearing a remote bar drain that hasn't worked well in 20+ years. While the job started out easy enough (snaking the line), Terry ran into unforeseen issues with how the drain was plumbed into the main line. After removing a stuck clean-out plug that hasn't been touched since 1969, Terry was treated to another unforeseen issue after he cleared the blockage in the main cast iron pipe - sewage backing up into the house and into his 5 gallon catch bucket! Some quick thinking (and a little help from the homeowner) we were able to get it under control before we ran out of buckets. Terry was totally calm, cool, and collected during the "sh*t-storm" and was able to get everything buttoned back up and cleaned up in short order. Sometimes things don't go exactly as planned, and the best professionals handle these instances with ease. That's Terry! Great Job!
10/19/2018Provided by Yellow Pages
Franklin was great. We called last minute for an emergency clog, and he was here within two hours from Greenwich to norwalk on a Friday night. Very professional and fixed the problem very quickly . Made sure everything was in working order before he left. Would definitely use them again !
10/08/2018Provided by Yellow Pages
Penney did an amazing job going above and beyond. Penney was thorough and did not cut any corners. Thank you.
09/02/2018Provided by Yellow Pages
Luis Centeno came over to my house on a Friday night at around 8pm. He could not have been more cordial and gentleman like. My wife and I were very concerned because the water in our kitchen sink was not going down. Luis was very calm and made us feel very relaxed. He told us he would take care of our situation and not to worry. He did just that. It took him a few hours but he worked tirelessly feeding the pump snake into our drainage system time and time again and finally it cleared. We purchased this house from the estate of my father in law 2 years ago. My wife wanted to keep it in the family but there was a lot to do and a lot of remodeling and upkeep. We love the house and are happy to be here but we kind of live paycheck to paycheck to keep it. The last thing we needed last night was a major problem with the kitchen sink. Once again Luis Centeno was incredible. He fixed the problem and the whole time made us feel at ease. If you guys have a medal of the month please give it to him. Thankyou John and Rosanne Bogdan
08/27/2018Provided by Yellow Pages
I use Roto-Rooter for all my plumbing needs. They are always very prompt and professional. Teda was my technician this time and was absolutely fantastic! She went and got the parts needed for the job and it was fixed in no time.
08/13/2018Provided by Yellow Pages
MJ was extremely helpful, knowledgeable and professional. He explained things completely and went way above and beyond! I would not hesitate to call MJ again!
08/08/2018Provided by Yellow Pages
Teda provided prompt and courteous service for a small plumbing issue. I would call Roto Rooter again.
07/18/2018Provided by Yellow Pages
We worked with Mike and RJ when our pipe leading to the sewer clogged. They took the time to explain things, showed us everything on the camera and did a thorough job fixing the problem. We were very pleased with the results and would recommend them.
07/09/2018Provided by Yellow Pages
He came on time ask questions related to the problem . I then explained and showed where the problem was and he then explained what he would do and the cost . Was accurate ,hard working and efficient ! Quite happy with the results and the person you sent me ! Thanks as always Roto-Rooter !
06/22/2018Provided by Yellow Pages
excellent all around service from making the appointment, to phone call stating technician on way, to actually completing the job. highly recommend
05/26/2018Provided by Yellow Pages
The workers, Orlando and Mike #689, were outstanding. The price was higher than a previous quote I received from a competitor. They arrived 2 hrs later than I was told.
05/24/2018Provided by Yellow Pages
Very professional and knew what they were doing. Stayed and made sure everything was complete and functioning properly
04/30/2018Provided by Yellow Pages
We had a leaking pipe behind our bathroom wall that had some sewage (gross!) and they came and fixed it in one day. The demo guys that opened the wall were tidy with their work and left the area clean afterwards and the plumber was very professional and worked very quickly to fix the leak. Now they are drying out the wet areas behind the wall with fans and an air abatement system to get rid of any other smells of dampness which will take 3 days. Very thorough. Highly recommend this company!
04/23/2018Provided by Yellow Pages
I called today and within a few hours Marlon Torres (#2176) showed up and did a great job. I needed the outside faucet replaced and he did a nice job and everything was clean. Good experience!
04/16/2018Provided by Yellow Pages
Shawn was great. Fixed the clog and cleaned up everything . Bath Room was spotless... Great Job Shawn Thank you...
04/13/2018Provided by Yellow Pages
My sewer pipe insurance company directed me to Roto-Rooter. The first team arrive quickly. They were unable to access my sewer from the crawl space so they celled in the water jet unit. HE was able to get the pipe cleaned after awhile. Sewere seems to be working fine again.
04/06/2018Provided by Yellow Pages
Orlando #689 and Mike were awesome!!. Came in very friendly and went to work on our problem. Expalined everything very well.. Best experience. Thank you!
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