Mercy-GoHealth Urgent Care

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OPEN NOW - Closes at 5:00pm

I was excited to have this new option right in my neighborhood but not now, unless they improve their processes drastically. I have a splinter in my finger that has been there for about a week and a half that I have been unsuccessful in removing it on my own so I set up an appointment at this Mercy-GOHealth Urgent Care online and was pleased with how easy it seemed and all my information was collected up front. The appointment was for 1:08 PM. When I arrived at 1:04, there appeared to be two people in the office with no patients and they asked me to sign in at the kiosk near the door entrance. When I typed in my name, the computer said that there was currently no one signed up for an appointment. Then one of the workers said, "Oh, I just took your name off because you didn't show up". I said, "I'm sorry, I signed up for 1:08 on the online system, what did I do wrong?". She then mumbled something and said don't worry about it then handed me to the other person who started signing me in. She then proceeded to ask me all the same questions I had already answered online. She then roomed me at about 1:10. I waited in the room until 1:35 then stuck my head out and what appeared to be a provider was at the main desk and turned her attention to me. I asked her, "Will I be seen soon, I've been waiting 25 minutes?" She then said, "Did you go somewhere?" and I said, "No, I've just been in the room waiting." She came into the room and began looking at my chart. I said, "What can I do different next time as the process here has been extremely frustrating?" and she said, "No one else has had a problem." Wrong answer. I decided at that point to leave and seriously doubt I will try them again for fear of wasting my time.