North Rapids TV & Salellite

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The entire issue was very stressful and bad for me as a customer. I was charged money for pick up and delivery and never refunded the difference. When the older gentlemen came by to pick up the unit, I needed to help them because they were close to 70 years old. But note the owner Ron charged me for this even though TV never made back to my house.



I was promised 2.5 day turn around on repair. It was over 12 weeks before I got a result. The owner kept putting himself in a place, where it was apparent he wasn't honest.



Would buy an extra week, by always blaming someone else or it was about parts delivery. During this time, he would tell me that TV's could be sold for scrap as he knew someone, or next week he guaranteed it would be fixed.



End result is I paid over $120 for him to pick up the 61 inch big screen had to move it and loaded by myself. Cost me over $160 in cable bills while I waited for him. Then in the end when I read the parts list on the last closing statement, the parts listed were around $22 in while he guessed how to fix it for three months.



I feel like he was incredibly dishonest during all of this. He even went so far one time to tell me, "We took it apart and forgot how to connect the cables in back." Did he truthfully give me fair service, I feel like he didn't.



Wouldn't go back to him ever. Out almost a few hundred dollars, and never saw my TV again. Just hated the fact that he lied so long to me.



All he needed to be was honest and say, "I don't know how to fix it, and I will return the unit to your house." With that I could have understood the issue and accepted it, but he did insult to injury

I was referred by Samsung warranty service, and I am super glad I found them! The technician I spoke to was very straightforward over the phone, before I even took my TV in for repair. Everything was clear, and EVRYONE at this business is friendly and well-spoken. Techs not even dealing with me offered assistance and were thoughtful. Very intelligent and courteous, and I'm an-ex technician myself. I will recommend them to anyone I know. I inquired about services and fees and was really impressed how inexpensive they are. Do not throw that TV away yet, seriously! Even if it seems out of warranty, google your problem for a possible re-call or one-time covered repair. Or ask these guys! At least get a quote! This business is well managed, and layed-out well; very convenient location also. Thanks gang!