Santander Bank

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I was in the process of refinancing my house when unfortunately i could not continue. The mortgage specialist i was working with told me up front.... if certain thing did not meet my expectations he would refund the fee that i paid....When i was not able to continue the loan.... I asked if the fee would still be refunded and he said.... let me see if i can get this back for you. He maid no agreement to give it bsck but it sounded like he was going to see if he could. I waited a week then 2 then 3 then I emailed then i emailed again then again. At this point i still have not heard anything back.... just another mortguage person working for a bank that could not care less if he is not making any money. I just want you to know i will not recommend this bank to anyone or you mortgage rep to anyone ever!