Dr. Joy Arlene Stoler, OD

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CLOSED NOW - Opens atTomorrow 10:00am

I first went to Berris Optical over four months ago. Today, I just received, in the mail, the third incorrectly written contact prescription. This is ridiculous. When I spoke to them two days ago, about receiving the second wrong one, I got no apology and they even read back the correct numbers to me. So, I really can't fathom what small an IQ one must have to not to how to copy numbers from one piece of paper to the next, three time. What's worse is that all three prescriptions they sent aren't even the same. In other words, they have send me three wrong prescriptions that all differ from one another. Also, it took them three months to even get my trial pair in. Of course, it was always their suppliers fault.



All of this after my horrible experience in just getting glasses. Upon getting an exam and buying classes, I went into Berris two weeks later after they did not call me about my glasses coming in. I sat down, put the glasses (which I've been wearing since I was 2-years-old) and realized they gave me the wrong prescription. I stated this and was treated as if I was crazy and told to take them with me and try wearing them. A week later, I went back in to tell and said the same thing. I couldn't even see out of the one eye, so this was no case of needing the eye to adjust. Also, the brand new frame had quite a bit of paint scratched off upon receiving it, to which they did not apologize for or offer to replace.



I was then re-examined and told they would order another prescription. Again, two weeks later, I had to call them. They said they called me and "spoke to me." Odd, seeing that I had never spoken to they with and again, made to feel like I'm the crazy one. I even mentioned the chipped paint on the frame, another obvious factor to their quality service. After arguing for quite some time, I was told they would "see" if there was anything they could do and then get back to me. I asked if they would actually call me this time and was told they would, which of course, again, did not happen.



About a week later I received a message stating that they were switching my lens from polycarb to "basic plastic." I called to speak to Denise Marion, who was the jerk that argued with me each time before. I told her that they did not even ask my permission to do this and that I had paid for polycarb. She stated that I was "not taking to the polycarb and they are giving me plastic." I said, "How can I not be taking to polycarb if it's only one lens that was the problem and that I've been wearing polycarb my whole life." She said, "You're not taking to them and we're giving you plastic." I hung up on her for the superb and kind customer service.



Two weeks later, I picked up my plastic lenses and now and too exhausted with their rude and inaccurate service that I don't even want to deal with them. Oh wait, I still need to get my fourth, and hopefully correct, contact prescription.