Southeast Urgent Care

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I was skeptical of going to this clinic after reading previous reviews. However, to my surprise I was in a room, vitals taken, and speaking with the nurse practitioner in less than 20 minutes. The nurse practitioner,Mary, was knowledgeable and listened patiently to all of my concerns. I couldn't have asked for a better experience.

Had severe poison ivy and needed to get through an outdoor wedding over the weekend. Wasn't sure I was going to be able to handle the heat, but their treatment gave me relief and the tux didn't kill me. Phew! Good job Southeast Urgent Care.

I will absolutely not attend this urgent care again! The lady at the front desk that was black with short hair denied me from seeing the doctor when I been there 3 times before. She said that since I had tricare prime that I need a referral which is true. I said I was approve for a referral an hour go and tricare stated that the office will recieve a approval letter in a hour. I even had the approval number to give her. She still denied me from seeing the doctor because they can't accept the authorization number and they need the paper. I was mad because that never happen to me before since I went there. The man that usually up there when I go lets me go see the doctor even when the papers are not there. He says if they don't come then I'll get billed for the visit later. But it always goes through. I'm convinced she was lazy and did not know her job. I will never attend there again and I will never recommend that urgent care to anyone!

Poor customer service from beginning to end. The nurse did not introduced herself, I did not get any greeting as I walk into the room after the visit. I had a skin test done. I was not offered anything to wipe off blood. Although it was very very tiny.I am going back soon to have my test read but I won't go back for any other services.

Took my wife there today. suffering from prolonged joint and body aches and general flu like symtoms.

First thing to notice is the first 3 employees we saw had no name badges. So is Tanya, who came in to do vitals and collect info, a tech, an LPN an RN or registered whatever. Who knows.

Only had a first name, never commented on any of the vitals (is that a secret).

When she left she said, "Erin would be in momentarily."

I asked, "so what is Erin, is she an RN or what"?

Told me she was an PA, which is fine.

Momentarily, became 50 minutes.

Erin did her once over, but the one thing that was not surprisingly done was a throat or nose swab?

Took a chest X-ray and wanted to do labs, but two tries a drawing blood didn't draw any blood, alledgedly because wife was de-hydrated. Probably some, but to that extent??

Since they couldn't get blood, told her to follow up with her Doctor ASAP. Done.

Next time we think we need urgent care, we will try a different clinic.

Frankly, just showing more professionalim, i.e. name badges with position and being more informational by Tanya as she gathered the vitals etc. would go a long way to getting more stars.

Sent my son here because we thought he had the flu. Dr. Judi diagnosed him with appendicitis and immediately sent him to the hospital for surgery. She saved his life! The quality of care here is incredible. These people know what they are doing!

I brought my daughter here one morning with a sprained ankle when she couldn't get an appointment with her primary care doctor until late in the afternoon. We were in and out in less than one hour. We then went to the drug store and got her prescriptions and were home and completely finished 3 hours before she would have had the appointment at her primary care doctor. The staff was incredibly friendly and professional and they did a wonderful job taking care of my daughter's injury. They are very fast, but I never felt like they were sacrificing the quality of service they were giving us. They really knew what they were doing!!

Do not go to this facility unless you want the run around. Dr. Glenn Kaplan told my daughter he would authorize for her to receive a temporary handicap placard after seeing her resulting from being hit by 3 cars and her car flipped over. She and I called for over 3 weeks after being told to call back in 2 days, 3 days, 2 days...this went on and on which totaled over 3 weeks. Dr. Kaplan complained of working 14 days straight without a day off as why he hadn't gotten the form she submitted notarized. If he could not do this, he should have been forthright in saying so instead of being extremely rude to me in the end and asking why does she need the placard. There is more to this story than I can write but I would not recommend this facility to anyone. Very unprofessional.

My husband and myself are new to GA and had a horrible experience with a primary care doctor. After about 5 visits, we decided not to go back to him anymore, but in Feb 2012 needed somewhere to go when I fell down the steps at our new house. We were seen very quickly, and I was thoroughly checked over by a male doctor with very good bedside manner. Then just recently, Aug 2012, both myself and my husband got very sick, with fever, and went straight there. We were again seen by the same male doctor, who again, gave us a very thorough check-up, and gave us meds for our conditions. He called in our prescriptions for us before we left. Then two days later, he, himself, called us to check on us both, and since my husband wasn't getting any better, in fact worse, he changed his meds, and called that in for us as well. Although we have never used an "urgent care" as a primary care doctor, we are going to continue to use SE Urgent Care for general care, as we are very satisfied with the care, and concern we received there.

I wouldn't recommend this facility to anyone, except maybe an enemy. The medical person that I saw was arrogant, ill informed, and unprofessional in every way. I went there for a severe pinched nerve, on advice from my wife. She was treated by a male, at the same facility, on another occasion, and was more than satisfied with the care. I went and had a female practitioner that had no interest at all in my opinions or feedback. I felt like I was in a drive through at a fast food establishment being abused by a minimum wage employee that absolutely hated her job and blamed everyone around her for her miserable circumstances. Call first and avoid the pissed off female.