Gwinnett Animal Hospital

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CLOSED NOW - Opens atTomorrow 7:30am

We have used this very practice for the last 13 years. Dr. Harris is an excellent vet and gets nothing but our highest respect and loyalty. The reason why we stayed so very long with this practice is STRICTLY because of this fact. Dr. Harris is compassionate and truly cares about your animals. The Vet tech's, assistants and the front office no longer receive any of our respect. Not only are they not professional, I'm very surprised they are allowed to act this way. Rude and inconsiderate does not even begin to explain. During the course of these 13 years we have been customers, we also use another vet closer to my husbands business, (40 miles away) Because of this sometimes it was easier to use the other vet for treatment and preventatives especially in an emergency situation if our pets were at work with us. again, 40 miles away, it only made sense. As they often are at work with us. Over the past few years we have noticed a significant increase in prices at Gwinnett Animal Hospital almost double what our other vet is. So we had about a 2 year lapse in seeing Gwinnett Animal. However, our animals were being cared for by the other vet during these 2 years. During this lapse the other week we needed emergency care while home and went to Gwinnett Medical. We were treated so horribly because of the lapse that they admitted we had to pay a HIGHER price for not being active customers. The front office lady admitted that to us openly. It was double. While our dog was sick and near death that is not the time to be smug and have an attitude and overcharge us. We told them the other vets contact information to show them that indeed we have been receiving vet care and they can even speak to the other vet. but that did not change their attitude. The vet tech that came in, with the "short" haircut, I dont know her name, She really was extremely rude to us upon seeing our last visit date on the chart and upon taking our dog back for care was just insinsitive and careless. Dr. Harris is still a very kind and loving vet but unfortunately we NO longer will ever use Gwinnett Animal Hospital for our pets, emergency or not. We are so saddened by this, I only wish they could think beyond the business aspect of this and realize that when people have sick animals, they have feelings. A smile or an I'm sorry would do wonders for your customers. Politeness goes a long way. I'm glad we receive that elsewhere at our other vet. I'll gladly drive 40 miles away if we're home next time to have someone care and be nice to us when our pet is dying.