Halters Cycles

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I drive over an hour to get service and parts from these guys. It's a great shop and it's close to two of the best mountain bike spots in the state!! It's a very very busy shop so I always call them and give them a heads up that I am coming a few days in advance during the busy season...they do great, very thorough fittings as well.

I've been going to this shop for over a decade. I've purchased several bikes from them for me and my family and have had them service and rebuild my older bikes too. Always the best price, best service, best selection.

They say it's a good shop, but my experience was not good. They decided to freestyle with my shifter cables. Had to take bike back to fix. Now it won't shift right.

A good friend of mine recommended that I go to Halter's Cycles to have my cleat/pedal position checked by Jason (owner) as I was having knee and saddle issues (uncomfortable seat). I met with Jason and had a bike fit done--checking all body parts making contact the my bike.



I assumed that I was properly fitted to my bike and the result would be very little change. Oh, how wrong was I! First, Jason added wedges to my cleats to correct my pronation-- I totally expected that. What I did not expect was my saddle position was way off--too far forward. He explained to me that since I have a longer femur, my saddle needs to be further back to ensure my knee is over the pedal spindle. In additon, my saddle was almost 3/4 of an inch too low. Bottom line, I was not as efficient on the bike as I should have been.



Jason also recommended using wider handlebars (44cm). Althought my bars said 44cm, the brake hoods area only measured 42cm and then flared out to 44cm in the drops.



The last change was to try one of many demo saddles at the shop in hopes of solving the pain I was getting in the tender regions, I also appreciated the follow-up call a few days later to check on my new position on the bike.



Bottom line is, I highly recommend making a fit appointment with Jason especially if you're suffering from some of the same ailments I mentioned above. I was so pleased with the initial fit that I had him fit me on my other 2 remaining bikes as well.



Thanks Jason--pain-free cycyling is priceless!

I went to Halters twice for servicing my bike and both the times I was not satisfied with the bike service nor the customer service.



I read online that its always advisable to go to a LBS to get your new bike checked and serviced as they will ensure that everything works smoothly and well. I read in various forums that these LBS would usually charge anywhere from $20 to $40 for these kinds of check



So the first time I got a mountain bike and after using it for around a month, I decided to go to Halters cycle to follow the advice to get it checked by a LBS. The representative said that they have a $35 service which will take care of all those things. I did tell him that its a new bike and there is nothing to be serviced, but I just wanted to make sure everything works properly. As I was a novice, I did not ride the bike after the service and just took it home. I did not ride the bike for around a month after that because I had to travel immediately. When I did ride the bike, I noticed that the gears do not shift properly. The main reason for me to go to Halters was to make the shifting smooth and it had become worse.



This year I got a road bike from another store and I decided to again give Halters a chance when I had issues with my gears. It was grinding when shifting and again I was told the service will take care of it. When I went to pick up my bike, I was chaged $13 extra and when I asked why, I was told they had to realign my computer cables (the console for the speedometer) because it was interferring with other cables. Not sure why it would because it was working fine before I got it there and all cables were tied in properly with the fork. Also what is there in a bike for a computer cable to interfere with brake cable? there are no electronic or mechanical parts to interfere .. I noticed what they had done is twist the computer cable over the brake cable and they charged me $13 for just that !!! Anyway I did not want to argue on it and I paid the charges. I took the bike for a test drive this time and I again noticed that the front gears (3 of them) would not shift properly and so I went back to him to get it aligned. The technician said that he did not see any issue and I showed it to him how it grinds and does not shift. Then he reluctantly made some adjustments saying that if he tries to fix the issue, the shifter will not be smooth. When I asked, why it would not smooth, he said that all the bikes he sold has only 2 front gears and when there are 3 gears, the moment is not smooth and it will grind. After fixing it again, I took another ride and its still not smooth especially while shifting the front ones. Also when you are on the topmost on the front one and lower most of the back one, the chain grids so badly that I have move up the gears. I saw no point in going back to him to get it fixed.



In short, I wasted another $50 and got no benefits. I will never visit that store again and will search for another one. I saw one in priceton and will go there and check them out.



I would NOT recommend anyone to use this store for any service work unless you have money to spend and not get any work done. If only the technicians were good at their work and atleast do the work for what they are paid for. A standard car service cost less than a bike service and here they do not even get any work done. What exactly is done for a $35 sercvice where the gears are the only complex area where they would actually need to work on. The rest is all just a matter or lubricating. As my bike was new, there was no tightening required nor was there any need to do any oiling.