Lowe's Home Improvement

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A month ago, Wednesday 11/29/17, I went to Lowes in Simpsonville and purchased a dishwasher, delivery/installation/removal of our current unit in cash. I was told they had a couple in stock, but the only one in stock was the display model. I was assured that I would get a call that Friday, 2 days later, to schedule the install. About a week went by and I didn't hear anything so I took it upon myselves to call them. The person at Lowes told me I had to call the installer. I called the installer only to be told that they were never contacted by Lowes to let them know it was in stock. I called Lowes back and was told that I would be called in the next week for the install.

Another weeks goes by so I call Lowes back. I was told they got it in stock and we would schedule an install on that Friday betweek 9am and 11am. I took the morning off of work so I could meet with the installer. I get a phone call at 10:50am from the installer stating that the only 2 they have in stock had holes in them and the only way I could get it that day is if I am willing to accept one with holes in it. Who in their right mind is going to accept a dishwasher with holes in it?! The installer told me he would be back in touch with me when they got a new one.

I got off the phone and called customer service. The person I spoke with said they would call me back if they had one at another local store. About 6 hours goes by and I finally get a call back telling me there is one at the Greer store. I was then told that I would get a call back at the beginning of the next week to schedule the next install. That would have been the beginning of last week...here it is the end of this week and I still haven't heard anything.

I am furious. I can't get anyone to call me back to schedule my install or get me a dishwasher that isn't destroyed. I am in the market for a fridge and stove. I was wanting to purchase everything from Lowes, but if they can't get me a dishwasher, I will never shop with Lowes again

Came here looking for play sand two workers sent us to the wrong place. So I pressed the help button four times before someone came and they looked down the aisle and left. Left checked online to see if it was there and it was found it outside and cashiers argued with me.

I special ordered a door. It arrived in the store on time and in perfect condition. Once I saw it, I decided to have them deliver. The delivery guys were on time, and called ahead to let me know they were on the way. Sales staff was very professional and helpful with the purchase of the door. Some hardware had a color mismatch on the door and the staff calls ME to arrange for them to order the correct color parts. Love it!