Litton Mortgage

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I didn't even get to use the company because the call got off to a bad start from the get go! First of all they are a mortgage company too (huh?). So when the receptionist named Laurie explained that "we do lots of stuff..." I asked, "Ok I'm confused. So is any of that video?" She huffed and hung up on me. I called right back and asked "Did you seriously just hang up on me?" She just said, "Let me get someone else who can help you." I was on hold for 3 minutes, I hung up. Then I got a phone call at my home about 5 minutes later from someone who sounded just like Laurie, who didn't introduce herself but just launched in to "You just called here. What can I do for you?" They sounded so much alike I told her "You just hung up on *me* twice! How could you not know it was me!?" WITHOUT AN INTRODUCTION I was apparently yelling at the wrong person. She said she was Jacquline Litton the owner. I apologized and told her Laurie was an awful employee and somewhat got into what I needed, just to be told that they were booked for the whole summer! She tried to rudely recommend other people in town who may be able to assist, but I don't want anyone like Litton Media/Mortgage/Pie Sales/Shoe Store/Mechanic Shop's recommendations.



The owner's attitude was so terrible that I told her I was just getting ready to get on line to give her company a review and she yelled, "Go right ahead!"



It's a shame the front desk set up the conversation so poorly from the outset that the rest of the conversation which could have lead to a customer was doomed. But then the owner subpar communication skills didn't help. ATTITUDE LADIES!! ATTITUDE!