Advanced Care Pet Hospital

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CLOSED NOW - Opens at 7:00am

They were very accommodating and got my sick doggie in that night. They obviously care very much for animals. But they misdiagnosed him with something else that had some similar symptoms. I'm disappointed that x-rays weren't offered earlier, as I've learned in research, that x-rays are used to diagnose what he had and what they thought he had. I don't know if they're trying to save people money or what, but it should be the owners choice if they want to pay for a proper diagnosis. I'd rather pay thousands for a live doggie that $500 for a dead one. He had yarn stuck in his bowels for 9 days while being treated for something else. The second time I was in there I said "is it possible he ate something and is plugged up?" That didn't go anywhere, they said because he had diarrhea. In further research, I learned that DIARRHEA IS A SYMPTOM of a partial gi block!!! They did ask the first time I was there if I knew if he ate anything, and I said I didn't think so. I understand that diagnosing animals that can't talk must be difficult. I feel like after making the initial diagnosis, everybody got tunnel vision on that and just kept treating the symptoms of that. Then he pooped out some string and I, likely fatally, pulled the rest out. He died around 12 hours later. I feel like this should have been discovered earlier. The most disappointing thing, and the reason I'm writing this review is I wrote them a letter on Messenger with some questions about the whole thing. I know they saw it, and they didn't even respond. I wrote back a week ago and it hasn't even been seen. So they're ignoring me, or they blocked me. I don't know why they went into CYA mode. I think that is deplorable and unprofessional and shows guilt too. I'm disappointed in the level of competence and professionalism.I feel that if I went to a different vet, my baby would still be alive.

I chose to go to this pet hospital because of the high ratings it received on it's reviews. We were perfectly satisfied with the care we received for basic check-ups/vaccinations for our now 6 month old puppy. When he was sick with horrible diarrea we chose to take him in to this vet. We found that he had coccidiosis and giardia. At this point I felt that I was taking my puppy to someone I could trust. They prescribed him an antibiotic and said it should clear up after the course of the medicine and if not- bring him back in. After the week of meds he got his diarrhea back and I brought him back in. He still had the same thing so they gave him the same med for a longer duration of time. I asked if something else should be tried as my dog had been sick now for 3 weeks- they said no, this should take care of it. After this treatment he was STILL sick. I wanted another opinion so my boyfriend called a family friend who was a vet. We found out that the medicine they gave our dog something that is not typically used to treat these parasites and that with the parasites it is commonly known that they need a 21 day treatment to entirely rid the puppy of the parasite. He told us that we could find this medicine at fleet farm and how much and how long we should give it to him. After finding this out we looked it up online and found that he was right. We called Advanced Petcare to question them on this and they told us they only carry the one medicine for it and that is why they gave it to him. During this call I found that on my second visit they only tested my puppy for ONE of the TWO parasites he was originally diagnosed with. Their reasoning? The tests are costly and they assumed it was just the one he still had! I trust that my vet is taking care of my dog and it should be MY decision if I want to save money or ensure my dog is well. Secondly, I wouldn't have had to spend any money the second time if they would have treated him correctly. He is now well thanks to our family vet friend but I would never trust my dogs life to this clinic- whether or not this was a life threatening illness- my dog suffered for longer than needed.

I am the Mom of one German Shepard and one mini-dachsund. I am so very thankful that we finally have Pam Gerdes as our Vet. My "kids" like Pam and I feel very cared for. Pam looks you in the eye and talks to you as a fellow animal person. A St. Francis, as I would think and we need her in Sartell. The unbelievable fact that they are open 6 days per week and perform surgery as NEEDED not scheduled is extremely important to me. I am so very happy that Pam and Tom are part of our community and we need to spread the word that Advanced Pet Care is the place to take your pet. They care and they are THERE when you need them. Kudos to Pam and Tom.

I just want to let people know that Bella and I very much love Dr. Gerds and the Staff at Advanced Care Pet Hospital. They went out of their way late one evening to help unobstruct Bella without charging us an arm and a leg. I will tell my friends that this is the best vet in the area.

Dr Gerds is a very knowledgable and caring vet. I recommend her to everybody

I'm sure that Dr. Gerds may be a good person, but I wouldn't trust her as a veterinarian.

This is not the place to take your pet. Dr. Gerd isn't someone I'd trust without someone I consider to be a member of my family.